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In Reply to: RE: Decision made posted by Kingshead on April 29, 2017 at 04:18:38
You have your favorite stores, I have mine.
"Amazon has a return policy with NO customer service, pretty cut and dry"
Simply untrue and misinformed. I have spoken with and emailed with real humans at Amazon and they have always given me excellent customer service. What's even better is not having to talk to anyone and still receiving stellar customer service on product returns.
Your PE does not offer:
- Free 2nd-day Prime shipping on many items including those under $100, shipped via UPS or FedEx WITH an emailed tracking number.
PE's idea of free shipping is ECONOMBY 3 -10 days, and only on purchases of $100 or more. Says so right on their website. And no tracking.
- Amazon has a no hassle return policy. Yes, your favorite PE shop let you NOT return a house brand speaker kit but I seriously doubt they would do that for you on a brand name item like a $150 Yamaha receiver. So Amazon is at least equal to your PE on returns..... probably better.
On items that DO require a return, they setup up the shipper and pickup. All you do is put the box out on the porch and it's taken care of.
How does PE handle an actual return?
As for Amazon vs other retailers you will often find prices lower elsewhere but you have to factor in the shipping and return policy. If I have to hop in my car and waste gas and time to save a buck or two at a brick and mortar store, I'll go with Amazon to save me the hassle.
Yes PE is an excellent outfit. So is Amazon. In fact Amazon is one of the top companies in the world with a market cap approaching 1/2 trillion US dollars. They must be doing something right, including excellent customer service.
Follow Ups:
Let's be honest shall we, you've chatted & emailed with someone at Amazon on the other side of the planet, not spoken on the phone with anyone familiar with the product, there's a HUGE difference if needing real help.As for how PE handles actual returns, lets see, in the many yrs I've been buying from them I've had few reasons to need this service, but each and every time they just sent out a replacement, NO RETURN NECESSARY, NADA, ZILCH, ZERO.
As for PE being my favorite? ROFLMAO, not even close. My only reason for recommending them was the OP was obviously looking for something new, with a warranty, inexpensive, and as it was for a person lacking knowledge in our hobby a place with great customer service if needed.
I only purchase new sound equipment when it's for someone else also lacking experience dealing with the excentricities that can come with vintage gear, like my sons.
When I purchased a gift for my brother in law on his bday I didn't hesitate to get him a nice vintage Kenwood integrated amp from the 70's, he's been around the block a few times, he gets it.
For the $149 that little Yammy I recommended cost it wouldn't be hard to find a nice vintage unit WAY more musical, better looking, better built, and maybe have enough left over for some records etc.
Martin
Edits: 04/29/17
Yes, I have honestly spoken over the phone to live bodies in Amazon customer service. I know many others have as well. Why do you have a hard time believing that? Here's their customer service number. Give them a call: 1 (888) 280-4331 Open all day all night - 24/7.I'm sure you've done several transactions with Parts Express where they did not require you to return a low cost part or house brand before sending you a replacement. Amazon does the exact same thing within sensible limits.
Will Parts Express send you a replacement and let you NOT return a $150 Yamaha receiver found to be defective? I seriously doubt it. You have yet to answer that question straight up.
Amazon does not require an RMA number or require you to affix a shipping label on returns, and they credit your account immediately.... before you even return the item. Parts Express can't match that - period. Go read their Return Policy.
Like I said before, the only reason I offered up Amazon was simply as an alternative to your beloved Parts Express. I saw no harm in that.
Edits: 04/29/17 04/29/17
Gentlemen,please.Points made,let's move on.
Tom:cat
(Gentlemen,please.Points made,let's move on.
Tom:cat)
If you'll take notice the last post by either was two days ago, are you trying to start something back up? LOL
Martin
Edits: 05/01/17
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