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In Reply to: RE: Did you know posted by Jim Austin on March 06, 2012 at 15:45:00
yes i did, and i am fairly disgusted by that fact. i have patronized Chesky Records for more than a decade. i really, really, REALLY wanted to have a good experience with hdtracks- but instead discovered the same disturbing trend in hdtracks' "customer service" as at least several others have (check the web).
maybe they should try listening to their customers and checking their assertions instead of hoping that they can pass off bad mixes and not get caught.
anyone can do a google search and find more info on this issue...
-M
Follow Ups:
I really don't think HDTracks is the one deliberately selling the bad mixes and hoping no one will notice. They sell what they are given by the record companies, who have rarely been friends to the audiophile community. What HDTracks IS guilty of is not taking more initiative in rejecting albums that are either badly mastered and/or not truly from hi-res masters.
I think their hesitation has to come from the fact that once downloaded, the music is DRM free. There is no way that they can guarantee that you actually return the tracks (or delete them). It isn't like a physical medium (like vinyl) so it involves a lot of trust - and convincing if they think the files they sold you are fine.
It would surprise me greatly if they are deliberately selling bad tracks. Chances are the record company that uses them as a reseller may have done that, though. In any event - realize that this is likely an isolated incident - I have bought dozens of HDTracks that were both great sound quality delivered without incident (with the exception of one or two individual tracks where it was clear the mastering engineer was going for a "particular sound" that wasn't accuracy based - no worse than SACD, CD < DVD-A or Vinyl).
Now, I have not attempted to get refunded for any of it. I saddens me that you didn't get a satisfactory experience even after they refunded you the money because you had to be forceful about it.
Given you got the outcome you were after, I am not sure why you are complaining as if you did not?
Seems to me that this is acting in bad faith, and may make them more reluctant, not less, to refund for material that doesn't meet our standards ...
"Knowledge is knowing that a tomato is a fruit. Wisdom is knowing not to put it in a fruit salad"
"I think their hesitation has to come from the fact that once downloaded, the music is DRM free. There is no way that they can guarantee that you actually return the tracks (or delete them). It isn't like a physical medium (like vinyl) so it involves a lot of trust - and convincing if they think the files they sold you are fine."
It probably comes down to the people involved on both sides of the transaction. It would be somewhat impolitic to speculate on why this might be.
One could rip CDs and then return them as "defective" were one so inclined. But if one were that type of scam artist one might find it more convenient to frequent the Torrent sites.
Tony Lauck
"Diversity is the law of nature; no two entities in this universe are uniform." - P.R. Sarkar
to fulfill our consumerist desires.
Today I bought the 50-CD boxed set of Mercury Living Presence CDs (not SACDs) for $99 from Arkivmusic.org. I expect to get tremendous pleasure from them despite the format. The Sousa marches will no doubt drive my wife up a wall, but I will enjoy even them.
No, they are not 24/96.
Jim
I'm heading over to the Arkiv site with my credit. 50 Living Presences CDs for $99? I'm in.Now - HDTracks is a quiet scandal in the industry. They have been caught repeatedly by denizens of Computer Audiophile issuing tracks that are simply upsampled material. They have responded that they have to trust their source houses for quality checking. More than one member of Computer Audiophile has proven that said quality checking could be done, part time, by a high school kid with a $600 software program. Their response is beyond disingenous. That best way to deal with such folks is with a market response: never buy anything from HDTracks, or, for tht matter, Chesky Records. The Chesky's should be ashamed of themselves.
Edits: 03/06/12
back to my vinyl ;D
(trying again ~couple years)
Sorry to call "sour grapes on this"
But
Aren't you throwing the baby out with the bathwater?
"Knowledge is knowing that a tomato is a fruit. Wisdom is knowing not to put it in a fruit salad"
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