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In Reply to: RE: Has anyone done an in-home audition then returned the product ? posted by AbeCollins on October 09, 2020 at 12:45:06
Few years back ordered a pair of Tekton Pendragons which were on sale at $500.00 off the regular price. Cost me $2K. I was demoing them under their 30 day demo policy. The speakers (both) arrived damaged even though there were no markings on the box to indicate. The shipping cartons were so thin, the cardboard was a little thicker than the box a dress shirt comes in and there were just 4 pieces of styrofoam for support in the 4 corners of the box, on a pair of speakers that were over 4 feet tall and weighed around 80 pounds! The styrofoam simply disintegrated inside the shipping carton. I called Tekton immediately and spoke to The owner, Eric Alexander. I sent him pictures as well. He offered new ones but I said I would wait to see if I liked them and if I did, I would take him up on his offer.
I didn't like the sound at all, very hollow sounding with no bass! With a 10 inch woofer both at the top and bottom of the speaker and 2 ports, you would think the bass would be great. It was very aenemic sounding and I shlepped those monster speakers all around the room over the next 3 days and there was no difference. I used a Rogue Cronus Magnum with KT 120 tubes and also my McIntosh MA6600 Integrated with 200wpc.
I called Tekton back and told Mr. Alexander I wanted to return the speakers for a full refund. He right away got very uppity with me and told me to make sure the speakers are perfect with no scratches or fingerprints or he would adjust the amount of money I was getting back accordingly. When I reminded him the speakers were damaged, he stopped talking.
I shipped the speakers via Fed Ex ground to the tune of $295.00 which I had to pay. A week later I saw the speakers had arrived back at the factory. I waited 5 more business days and had not received a refund. I made the call to Tekton and was told they hadn't checked them out yet. A week after that I called Tekton again and asked politely for my refund. I received it a day later via PayPal. Never, ever again.
"I've always been mad, I know I've been mad, like the
most of us...very hard to explain why you're mad, even if you're not mad..."
Follow Ups:
I tried pendragons too. They were not bad, but I moved on. Bass was not the issue. Your mistake was thinking they would be broken in after only three days. Not happening with these or most any speaker. You probably wouldn't have warmed up to the sound, but I assure you after a couple hundred hours they sounded much different than straight out of the box.
Don't worry about avoiding temptation. As you grow older, it will avoid you.
- Winston Churchill
Sorry, A 'disaster' would be if you didn't get your money back at all. You have no idea what an Audio 'Disaster' is.You're lucky as shit, if this was your biggest problem!
For Reference -- I bought a pair of Musical Affairs Speakers for about $6 Grand from the Netherlands, based on a 'Rave Review' from an Asylum Member. The speakers cracked in about 6 weeks in my Harsh Minnesota Climate and they sounded Mediocre to Crappy at best anyway. I sent the speakers back to their California Dealers and received a refund of about $3500... That speaker 'Audition' cost me about $2500.. - Thanks SETdude!
Edits: 10/10/20 10/10/20 10/10/20
Between the speaker damage, Tektons uppity attitude, poor shipping cartons, $295.00 return shipping fee and having to wait 3 weeks for refund and having to ask for my refund TWICE, I would say it was a disaster.
"I've always been mad, I know I've been mad, like the
most of us...very hard to explain why you're mad, even if you're not mad..."
So, you were willing to agree to a $295 audition....
And that is all you lost - So, no 'disaster' here that I can see.
Stereo 5 had a 5.5 Richter Scale disaster - yours was an 9.0 disaster.
This has generally been my fear. I have generally been lucky to live near audio dealers to be able to try stuff before I buy it. But having to return something like large speakers seems like a nightmare - and you guys are certainly evidence to this.
You are entitled to your opinion and I am entitled to mine.
"I've always been mad, I know I've been mad, like the
most of us...very hard to explain why you're mad, even if you're not mad..."
A disaster is in the eyes of the beholder.
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