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In Reply to: RE: PrimaLuna Dialogue vs. Mystere CA-21 posted by 39184 on June 12, 2017 at 14:19:31
Just saw this post Coach. Surprised to hear you had a problem with the Mystere, but glad to hear you are enjoying the ModWright.
Follow Ups:
Yeah, it really bothered me when I began to smell this odor coming from it and this rushing sound in the speakers. Kevin, at Upscale wasn't much help in the repair dept. I still plan on getting it fixed, but in the meantime I needed my music. The Modwright is a great preamp and I haven't lost a step.
Did Kevin offer to fix it or is there an issue with getting this repaired?
Kevin did send a transformer to the shop I had taken it too. But that one blew as well. Trying to get another one proved to be impossible. I spoke with Kevin myself. I sent emails to the the manufacturer in the Netherlands. He told me to send him the model number and the serial number and he would build me another one. I never heard from either one them again. When I spoke to Kevin, he was absolutely useless.
That's upsetting and I'm surprised to hear that Kevin and the manufacturer did not repair your preamp. They should have done whatever was necessary to make this right.
Well, you would think. It has left a bad taste in my mouth with respect to upscale audio.
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