Tweakers' Asylum: Re: What's Going On With Welborne Labs? by john curl Tweaks for systems, rooms and Do It Yourself (DIY) help. FAQ.

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Posted by john curl (M ) on May 13, 2007 at 12:36:42

In Reply to: What's Going On With Welborne Labs? posted by SRMcGee on May 11, 2007 at 08:13:29:

I would make a general comment about small manufacturers, like Welbourne or myself, so as to clear the air.
First, small manufacturers are sometimes flaky. This is often because they do not have droves of minions who are in charge of specific tasks. Sometimes they will overlook something, and a customer, who otherwise might be very happy with the final product, might get really offended and will BADMOUTH the small manufacturer on the internet.
For example, years ago, I did a repair-upgrade of a Vendetta phono preamp and I returned it, without a RECEIPT. The customer later asked me for a reciept, but I didn't have a receipt book, so I ignored his request, feeling that his cancelled check was adequate. I never seemed to hear the end of it!
Please folks, I realize that you don't have to continue to buy from a specific small manufacturer, but do you endlessly have to badmouth them, without any defense offered from the other side? It sounds pretty 'henhouse' to me.

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