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Warning about dealing with FNAC

Posted by flood2 on December 9, 2023 at 13:42:59:
Anyone else have problems with FNAC?
They sent my order to someone else and I received another random person's order. I wouldn't care so much but my items were worth over 200 euro!
Firstly they make it hard for you to get in touch and the FAQ is missing the most obvious question of "I received the wrong item" which is curious.....
They want you to go through Messenger. OK not so bad until I realise they only deal in French so Google Translate was a godsend.
I explained the problem and asked them to send me the items. They ignored that part and asked me to return the incorrect item and promised I would be reimbursed and gave me the email address to contact....so I printed out the address they gave me complete with Return Authorisation number and had to pay the equivalent of 66 euro in shipping for a tracked and insured service. So now I am down 278 euro.
I watched the tracking over the next couple of weeks and then it stopped with "Held for clearance". After 3 weeks it didn't change so I requested a trace and guess what? The parcel was returned to me (still waiting for it) because French Customs sent several agents and they weren't acknowledged so the parcel couldn't clear. WTF???!
So I get back on messenger and demand a refund....they ignore that and then ask me to resend the parcel back to them when I receive it.
I sent 3 messages to "sav@fnac.com" which I was told was the address to mail for refunds. No responses.
So I go to Paypal to file a dispute where they require you to contact fd.qualite@fnac.com for issues and prove that you have attempted to contact FNAC directly. FNAC have a message (in French of course) requesting you to phone a number during their business hours (fan-bloody-tastic because I am 12 hours different cry) So sent a couple of emails to that address. No response. I should add that I am writing everything in French so it isn't like they can't understand what I am writing!!
But wait...there's more!

As of 3 weeks ago I can no longer login in to my account because it appears that they have geo-blocked Oceania from access!!!! A Google search shows that other countries are geo-blocked too.
Absolutely non-existent customer service and right now I am staring at a loss of nearly 300 euro.
Be warned!!!