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General speaker questions for audio and home theater.

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RE: Very Bad purchase from upscale audio Acoustic Zen Adagio

Posted by Ozzy on March 23, 2017 at 04:03:59:
Usually all you see is an online lovefest for Kevin Deal. My experience is more akin to yours.

A little over 20 years ago I ordered a pair of tubes from Upscale Audio. A couple of days later I called Kevin to get the tracking number. He says, "I am too busy trying to run a business to stop and look up a tracking number". He finally did give me the number, but his attitude was one of extreme annoyance.

Fast forward to about a month ago. Kevin had a used tube integrated amp on his website. I used the contact form on his website and made an offer on the amp. A week later when I still had no response I tried again. The next day I received a reply from someone other than Kevin telling me how busy they were, guy out sick, etc... I had already moved on by this time.

I guess I'm the outlier in the Upscale Audio business model......

Oz