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Welborne Labs business in trouble ? Be aware

Posted by Thierry77 on June 17, 2007 at 07:23:26:
In order to prevent other people to get such troubles with that company, I report here the story of my negative customer experience with Welborne labs.

After having seeing very good appreciations of the DRD 300B kit on Enjoy The Music.COM, in March 2007 I ordered the Terraplane 300B kit which is a signature version of the DRD300B amplifier. The transaction was made by visa card and, immediately, my bank account has been charged for the total amount.

3 weeks later, I sent Ron Welborne a mail in order to get a shipping date. He answered me : "We have a few items that we are waiting on from suppliers but we expect to finally have them this week so we will be shipping your kit shortly. I will drop you an email just as soon as it ships."
I never received that email, and, since, he never answered to my other mails.

At the begening of May, I made a complaint to the Denver/Boulder Better Business Bureau (BBB), which is a mediation organism between consumers and businesses. I asked for the cancellation of my order and for a complete refund of all was charged to me. The BBB notified the dispute twice to the Welborne Labs company, without any answer from Ron Welborne.
This neglecting attitude of Ron Welborne is amazing for a businessman !

Finally, the BBB adviced me "You may wish to seek legal advice or small claims court for further recourse". They added "The Better Business Bureau develops and maintains Reliability Reports on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them."

You can see the customers experience reports here : http://data.denver.bbb.org/commonreport.html?bid=90007851
The complaints seem to grow in number, and I encourage other people in trouble with that company to make complaints to the BBB.

After this attempt of mediation, and because of the serious damage undergone, I decided to make an as large publicity as possible, and to sue Welborne Labs for breach of trust and swindle. These offenses are severelly repressed in France. I think that is the same in the States.
In a few days, he will be officialy informed.

Of course, if any refund occurs in the interim, I will inform the forum...

Regards,
Thierry

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Regulated Supply, PSREGHC Low Voltage, High Current Regulated Supply, PS1 Power Supply, +/- Low Voltage Regulated Supply, PS5A Power Supply, +/- Low Voltage Power Supply, PS3 High Voltage Regulator, PS8 Power Supply, High Voltage w/Regulated Filament, PS10 High Voltage Regulated, Power Supply (no electrolytic capacitors), The Gatekeeper, DAC Tube Output, Connectors & Cable, Power Products, Speaker Building Parts, Cabinets & Hardware.