DVD-Audiobahn

New DVD-Audio music releases and talk about the latest players.

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Pioneer DV-563A problems; What Pioneer's customer service rep says

Posted by rstamberg@earthlink.net on March 29, 2004 at 10:20:14:
Called the 800 number and first spoke with a repair technician who said he knew nothing about the problems with the 563A and newer DVD-Audio titles. Then I spoke with a customer service rep named Henry who said he'd never heard of the problems either and told me to take the player to a Pioneer service facility. In other words, I got the big blow-off from Pioneer. When I told these folks what I'd read here regarding a firmware update, they knew nothing about it. In fact, I had to keep correcting Henry when he continually referred to my problems with "movies." Clueless idiot. I guess those of us with 563A players and unplayable DVD-Audio discs are screwed. Unless, of course, we all call Pioneer en masse. Here's the phone number again: 800-421-1404. Good luck everybody -- Pioneer doesn't care.