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Original Message
if the machine data display says it IS playing... mute button?
Posted by 3+4=5 on May 18, 2017 at 16:30:22:
You may have a button which mutes or turns off the audio if the digital output is used?
Or a volume control which is 100% off?
Sometimes a remote control for volume can go crazy, and constantly turn off something, like the volume?
Does it have a headphone out? if the headphone out mechanical contact (in the socket) is broken, it may cause the regular sound out to have no sound.
If the player is actually reading off the disc like it is playing I would be way more confident the player can be fixed.
Ordinary sound circuits away from the digital section are way easy to check
If you have it open. I would (with it turned off!!) pull off the small milti pin connectors one at a time and put it back in place. CD players ALWAYS have several of them. White or black thin multipin like three to eight pins.. connectors from one area to another on the circuit boards. Pull each off and just put it back. Sometimes they lose contact inside.