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This seller has been intractable!!!

Posted by Michael N~ (A) on May 18, 2007 at 08:45:01

In Reply to: Re: E-bay and insurance of items, or yet another way to bone the buyer! posted by Cygnus on May 17, 2007 at 22:17:45:

The auction was for a new 30GB Ipod that I bought for my daughter. I paid the guy the same day the auction ended, after asking him the cost of insurance, and if he would sent it directly to my daughter. He said the insurance was $10, and agreed to ship it to her. When I paid him via Paypal I added the $10 and in the box for additional notes, I included my daughters address, as well as stated that I had included the money for insurance. He claimed that he would ship within 2 days of the receipt of payment, and the method that was listed was 1st class mail. At the bottom of the auction in shipping, he listed USPS 1st class, Express mail USPS, UPS ground as options. My thought was that USPS was the primary as that was listed at the top. I contacted him about the package after a week and was informed that it was coming by UPS to me. It was delivered on April 7, so clearly it was not shipped within 2 days of payment(guy lives in Minnesota, I live in Florida, daughter is in Virginia). I gave him a neutral feedback saying that at least the item was accurately described. He gave me a neutral which in essence was a negative saying I had paid promptly, but had wanted additional insurance with out communication or payment. The word logic does not exist for this guy; how would he have known I wanted the insurance if I did not communicate that fact. I pointed this out, and all he can do is lecture me on responsibility and politeness. He finally agreed to refund the $10. He claims to have sent me numerous e-mails asking for my address; I have received none. He rambles on in the Paypal resolution comments about how I will not cooperate. I have explained multiple times how to access the transaction detail in Paypal; explained that he can process it through Paypal; sent him a copy of the transaction detail which has my home address. Still all I get are lectures. I have to believe I am perhaps dealing with someone that is elderly, which would explain a lot, although not why he had the Ipod. This has been mind numbing. I would state to all the people who have responded to this thread, that assumptions about a sellers responsibility to the buyer are worthless, and I cannot believe anyone living in the USA would believe they are. If it is not specifically spelled out in writing it does not exist. An attorney once told me that a contact is the framework we use to sue each other, and every point in the contract is relative. If it is not in the contact, don't even bring it up. So basically you cannot assume anything, period. Sorry for the long reply.

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