Tubes Asylum Questions about tubes and gear that glows. FAQ

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RE: You and I have no idea WHY the wire is glowing....

Posted by Erocka2000 (A) on November 18, 2016 at 09:19:16

In Reply to: You and I have no idea WHY the wire is glowing.... posted by Ivan303 on November 18, 2016 at 07:21:12:

First of all, you have a lot of nerve telling me to STFU. You don't know me. Where do you get off with your pompous attitude?

So, if you saw a giant white flake stuck the inside of a brand new $400 tube, you'd just think it's imaginary? I searched the web and everyone says white flakes inside tubes are not good. So, Grant Fidelity agreed to replace them and I forked out the $40 to send the first set back to Canada.

Then I received the second set and noticed the glowing red hot wire and it concerned me. But I suppose that's imaginary as well. Is it so wrong for me to have asked for another replacement? Would you have just said, eh, a wire that's not supposed to be glowing red is glowing red, but oh well, they already had to replace it once so I don't want to bother them again? It it was a $50 tube, sure, I guess I'd suck it up. But I paid $400 and then another $40 to send back the original pair.

As mentioned I don't want a refund, just a properly functioning set of tubes. And Grant Fidelity won't honor that, saying that the glowing wire is just cosmetic and doesn't fit their warranty for replacement.

Even after I agreed to pay for this set to be shipped back yet again, they still wouldn't send me a new set. They would only send me back the first set they sent me with the flake.

This morning I received an email stating that now all my correspondence would now not be responded to and just archived.

I responded to that by saying fine, I'll take the original set back, thinking the white flake must be less dangerous than the glowing wire.

I'll give until tomorrow to respond to my offer and if they do not, I will escalate.

And don't tell me to not mention the company's name. In this day and age, when you're dealing with a difficult vendor, sometimes the only way to get an issue resolved is to use social media. Had they just agreed to replace the glowing tube up front, I would have never even wrote the original post. It was only after they continued to deny that a glowing red wire was not a defect, that I was left with no choice.

So, please, step down from your high horse and watch what you say to people you don't even know.

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