Re: Used Tubes-Risky, curious as to your perspective on the return issue

Rodney,

"What would you as a seller of tubes consider to be a fair guarantee/ return policy on "used" tubes? Not DOA? Return within one week if not happy? Other?"

Certainly not DOA - and I really look at most used tubes I sell the same way as new. If there is a problem with it I take care of it. Period. For how long? As long as the buyer thinks I should. The only thing I don't do is take back tubes simply because the user doesn't like the tone (as long as the tube is healthy).

"How about with new tubes?"

Same as above except for a few minor exceptions. Really I let the buyer decide what's fair. I treat people the way I'd like to be treated, that's all.

"I am curious because I really hate selling tubes. I want the buyer to be happy, but I do not want to get hosed. If I sold many tubes it would probably not be as much of a big deal (maybe?), but given the few tubes that I do sell (almost exclusively higher value tubes), I am not sure what kind of policy makes sense to me. Lately I guarantee that they will test good, show no shorts, will pass "life" test, and will not be DOA..."

Well, I invest a LOT of time and effort in testing, and I feel confident in what I sell. I pack well. I don't handle tubes that cause trouble. That said, I'd rather be hosed by a person or two who decide to take advantage of me than adopt a policy that could inadvertantly abuse some of my customers. The VAST majority of my tube customers have been wonderful people - so I want to do the right thing by them. They deserve it.

Did I help any, or just make it worse?

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Follow Ups Full Thread

Topic - Used Tubes-Risky - The Decameron 10:34:30 07/26/06 (24)

Another thing.... - DaveInVA 09:05:56 07/28/06 (0)

Re: Used Tubes-Risky (the other way round) - 78rpm 14:37:24 07/26/06 (2)

Re: Used Tubes-Risky (the other way round) - Byrd69 04:30:19 07/27/06 (0)

Re: Used Tubes-Risky (the other way round) - Jimmy 16:03:34 07/26/06 (0)

Absolutely no returns........ - Jimmy 14:03:08 07/26/06 (0)

Re: Used Tubes-Risky - kstagger 13:54:34 07/26/06 (0)

Caveat Emptor - And How! - elektron 13:30:08 07/26/06 (0)

Re: Used Tubes-Risky - SirAnthony 13:22:20 07/26/06 (3)

Re: A good tube tester isn't cheap - ffrr 02:40:03 07/27/06 (1)

Re: A good tube tester isn't cheap - SirAnthony 13:08:48 07/27/06 (0)

Re: Contuning my post - SirAnthony 13:33:12 07/26/06 (0)

Re: Used Tubes-Risky - rosconey 11:28:29 07/26/06 (0)

Re: Used Tubes-Risky - kentaja@yahoo.com 11:18:00 07/26/06 (1)

Re: Used Tubes-Risky - Jimmy 14:08:35 07/26/06 (0)

Re: Used Tubes-Risky - Jim McShane 11:15:38 07/26/06 (8)

Re: Used Tubes-Risky, curious as to your perspective on the return issue - j rodney 16:18:25 07/26/06 (7)

Re: Used Tubes-Risky, curious as to your perspective on the return issue - Byrd69 04:34:16 07/27/06 (3)

Re: Used Tubes-Risky, curious as to your perspective on the return issue - The Decameron 10:09:31 07/27/06 (2)

Re: The thing is... - SirAnthony 13:22:29 07/27/06 (1)

Re: The thing is... - The Decameron 09:57:57 07/28/06 (0)

Re: Used Tubes-Risky, curious as to your perspective on the return issue - Jim McShane 16:32:07 07/26/06 (2)

Sort of worse.. - j rodney 17:03:24 07/26/06 (1)

As a customer of both of you - Russ57 12:29:30 07/27/06 (0)

easily avoided pitfall IMO... - mhardy6647 11:09:10 07/26/06 (0)

Follow Ups

Re: Used Tubes-Risky, curious as to your perspective on the return issue - Jim McShane 16:32:07 07/26/06 (2)

Sort of worse.. - j rodney 17:03:24 07/26/06 (1)

As a customer of both of you - Russ57 12:29:30 07/27/06 (0)

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