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Speaker Asylum General speaker questions for audio and home theater. |
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In Reply to: Re: Paradigm warranty policy posted by The_Squire on July 31, 2002 at 04:16:17:
IMO, this is a mixed blessing at best. I hope that "handled by the dealer" means that you return it to the dealer, who can then return the speaker to Paradigm for repair. Even at that, I think I might prefer to have the option to return directly to the manufacturer, to save time. I imagine Paradigm does this as a way to refuse service to people who bought from "non-authorized" dealers and also to discourage people from price-shopping among dealers who may be further away.One thing I'm sure of from this discussion is that I won't be buying Paradigm speakers. The local dealer here has absolutely no service expertise and is very difficult to deal with. While a good dealer is definitely an asset, I would always like to feel I could get help directly from the manufacturer and not be at the dealer's whimsy.
This is interesting to me in another light as well. It seems to me that Paradigm views its customers to be the dealers, not the purchaser. This same local dealer has quite a few "surveys" and such posted rating Paradigm as "best value", etc. Who participates in the survey? Dealers. The "best value" to a dealer would be the manufacturer whose speakers sell quickly and / or have a large profit margin, not which offer the best sound /dollar. (Bose was the second place manufacturer in the majority of these "surveys".) In the business sense, this is probably a very good practice, loyal dealers are a prime asset to manufacturers. But it isn't really in the best interest of the consumer.
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Follow Ups
- Re: Paradigm warranty policy - majordomo 10:36:30 07/31/02 (1)
- Re: Paradigm warranty policy - The_Squire 19:48:40 07/31/02 (0)
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