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RE: They are OLD...

I have not personally dealt with Mr Deal, however, like many successful biz people, I suspect that he can get a little 'full of himself'. One of the hardest things for people in sales to do is this simple thing......DISCLOSE. If Mr Deal had disclosed the fault in the finish to the buyer and given him the opportunity of agreeing to the fault ( at a price of course) or passing on the deal( pun intended), then Mr Deal would have been a lot more ethical, IMO. May or may not have made the sale, but would not have had to subsequently come on this forum and defend himself. Coming from the weak argument that he did and trying to justify his position seems to me to only make things worse. Would it have been so wrong of Mr. Deal to admit he tried to cover something up and got caught doing it....then to apologize and try and make his customer happy! Problem is that if he could comprehend this tactic, he wouldn't have done the deed in the first place.
Now here's the other side of the story, Mr. Deal sent out a pair of perfectly good speakers with no finish issues whatsoever...the speakers were subsequently damaged in shipping and/ or the OP is making up a story about the finish ( because he has an ulterior motive of some sort)...
One of the above scenarios is the case...Mr Deal believes it is the second point, Mr OP, believes it is the first...

Judges face this kind of dilemma daily.....
Which is why, IMO this kind of case should go exactly there (to court); and one party would ( hopefully) learn a distinct lesson.


Edits: 03/25/17 03/25/17
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