Home Speaker Asylum

General speaker questions for audio and home theater.

Here are pictures and information

Three things I will cover:

We never got a manual, and I didn't even know they had one. Some speakers don't come with manuals, and I called Robert at Acoustic Zen to make sure one got sent out.

The tweeter we didn't check because we never used these speakers in the store that I recall. Acoustic Zen is sending a replacement, so I'm sorry for that problem and was not aware it existed.

The speakers were incredibly beautiful. The finish is the same as it was from the factory. In fact they were so good-looking the two girls that work here ooohed and aaahed. If he has an issue with the type of finish a speaker might have he shouldn't buy demos from across the country.

The listing on my website was a mistake at $2499. They were supposed to be $2999. But since the price was there I honored it anyway. The speakers, as evidenced here, have a warranty so $2499 was really a low price and I lost money on this transaction. The value isn't at issue here, but if you look to buy some the only ones for sale are on Ebay used, no warranty, with scratches for $2938.

My phone call with Richard was quite unusual, and I sensed this might happen. So I took pictures of the speakers as we inspected them before packing. You can see their beauty. They were regular A stock and Acoustic Zen will confirm that. If the finish has runs, which I didn't see, the manufacturer may have a comment on that. But I looked at these and didn't see it. As to a color difference, perhaps there is one but nobody here noticed it and I would not have shipped it had I seen it. Just to put this to bed I will give him a $200 refund

It would have been nice if he had called as the e-mail address he used is not always monitored as close as I like.

Edits: 03/23/17

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