Home Speaker Asylum

General speaker questions for audio and home theater.

dealer responds...

Hi Mary. Mark from AudioConcepts here. Listen, I'm sorry that you are experiencing problems with your Wilson Sophia speakers. You sound terribly agitated and I understand that - but don't worry, we'll get your problem fixed.

I feel a need to pipe in here on your forum because you have really bashed my business quite unfairly. I take great pride in being totally customer-service driven, and you have misrepresented the facts and also left out some salient information. First, I must point out that it is simply untrue that we "stood you up on three occasions." We have never stood you up, and never would do so. It's simply bad business as anyone knows. I'm not sure why you're trying to paint such a bad picture of us as we're doing our absolute best to take care of you. As you know, we've scheduled two service appointments, both at your first-choice requested times, and you canceled both. The first one you canceled via e-mail after store hours for an appointment the next morning before store hours. We don't typically check e-mail overnight, so it's a good thing we caught your cancellation in time. We're trying to work with you here, but your last minute cancellations are not helping. The appointment times you then later requested were simply outside of our service hours window - times when either we're closed or it's a Saturday when we need all employees to be in the store, as I'm sure you can understand. We do easily and regularly accommodate customers with 9-5 jobs etc., so, as I've requested with you several times now, please just give us a call to set something up. We've called you several times but you haven't returned our calls - we really need a dialogue to help you, as e-mail clearly isn't doing the job here. OK? And don't worry - -we'll get you taken care of as we do all of our customers.


Mark
AudioConcepts
Dallas


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