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Re: My Personal Worst Experience in Hi-End

Here's a question from a different direction: what's your history with that dealer?

I ask because there are some people in the world who have expectations that are so high that no one could meet them. I remember a situation some 30 years ago when I worked in an electronics store. A customer had purchased an under-dash car radio. He was off-road in his Jeep when he turned the car upside down in a creek. The radio was flooded with mud and water. To top it off, he attempted to repair it himself using "liquid solder" glue and it was just everywhere inside the unit. Anyway, he demanded it be fixed under warranty. When that was politely declined he wrote a multi-page rant to the corporate office. They gave him a new radio to make him go away. That was also not our only experience with this guy.

The situation you describe with your speaker is certainly not the same. Drivers in an expensive speaker should work and I doubt you've been taking the speaker off-road. However, are there prior experiences between you and this dealer that might make them weary? I know everyone who deals with the public has at least a few "challenging" customers. Sometimes those expectations cross the line from just "high" to irrationally demanding. Then some relatively ordinary situation comes along and becomes the straw that breaks the camel's back.

I'm not saying that this is your situation, but it never hurts to make a quick self-examination to rule out the possibility they might think of you as a PITA from prior events.

Whatever the case, I'd quit messing with the local dealer and go straight to the manufacturer. At that point I don't think I'd be buying much from that dealer in the future.

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