Kudos to Thiel service

Speaker Asylum

General speaker questions for audio and home theater.

I just want to acknowledge the excellent service I have received this week from Thiel. A woofer on my 2.3's was making very irritating noises at certain frequencies, so I called Thiel. Gary told me to send it in, promising (unprompted) to get it back quickly, repaired or replaced. Well, I sent it last Tuesday, and receieved it back today, 7 days later. No, it is not exactly the same woofer, it is a replacement. I have sent the other woofer in previously and had the same service, and a mid/tweeter unit.
I just want to post this because I occasionally see a post in this forum that says "try getting this service from Thiel!" or something similar, as if Thiel has poor service. I just want to acknowledge that all service I have received from them has been unexpectadly quick, and always without any charge. Can't beat that!

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Parts Connexion

Topic - Kudos to Thiel service - guitardave 20:21:32 04/10/07 (3)

Re: Kudos to Thiel service - middleground 10:04:29 04/12/07 (0)

Re: Kudos to Thiel service - HighEndWire 07:19:48 04/11/07 (0)

I can attest to this...... - millen 00:11:18 04/11/07 (0)

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