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RE: Decision made


You have your favorite stores, I have mine.

"Amazon has a return policy with NO customer service, pretty cut and dry"

Simply untrue and misinformed. I have spoken with and emailed with real humans at Amazon and they have always given me excellent customer service. What's even better is not having to talk to anyone and still receiving stellar customer service on product returns.

Your PE does not offer:

- Free 2nd-day Prime shipping on many items including those under $100, shipped via UPS or FedEx WITH an emailed tracking number.

PE's idea of free shipping is ECONOMBY 3 -10 days, and only on purchases of $100 or more. Says so right on their website. And no tracking.

- Amazon has a no hassle return policy. Yes, your favorite PE shop let you NOT return a house brand speaker kit but I seriously doubt they would do that for you on a brand name item like a $150 Yamaha receiver. So Amazon is at least equal to your PE on returns..... probably better.

On items that DO require a return, they setup up the shipper and pickup. All you do is put the box out on the porch and it's taken care of.

How does PE handle an actual return?

As for Amazon vs other retailers you will often find prices lower elsewhere but you have to factor in the shipping and return policy. If I have to hop in my car and waste gas and time to save a buck or two at a brick and mortar store, I'll go with Amazon to save me the hassle.

Yes PE is an excellent outfit. So is Amazon. In fact Amazon is one of the top companies in the world with a market cap approaching 1/2 trillion US dollars. They must be doing something right, including excellent customer service.

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