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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: Is good service today required for survival? posted by jsm71 on June 27, 2012 at 13:38:48:
Its rare I need to get in touch with a company these days. Im usually fairly self sufficient. Nowadays seems you have to be for sad reasons. And the times I do need help or want to contact a company I dread it. Well over half the time, you get no where, people have no knowledge, unhelpful and the biggest of all, drum roll... YOU CANT REACH ANYONE!!! No matter what, phone , email.
Now in our audio world this seems again a 50-50 thing. Many of these places are small operations. And for various reasons, communication and service can be spotty. Ive been there and done that with many. Along the way Ive tried to smell the winners, with some success.
Being the owner of a now vintage Aragon 2004, Ive had a bug for a while to have it serviced / rebuilt, hopefully to hear SS done right. So oddly enough, today I gave Indy Audio Labs a call, honestly not expecting anything. To my pleasant surprise someone answered the service call line ASAP. Rick to be exact. WOW, was I taken back. He so generously talked with me in detail for far longer than I should have made him, sorry Rick if you read this. I was told all about the company, its products, history, where there headed and all he knew of my old Aragon amp. He told me all he could about its history, possible avenues for service, how it would stack up to todays products and then some. And while they no longer serviced that particular amp (due to parts availability) he was kind enough to give me a contact of a friend/former mondial employee that they work with and whom may be able to help.
I cant say enough how impressed I was by Rick's friendly helpful nature. Im sorry but overall that seems lost on so many. I cant tell you how many companies / people Ive had to deal with and try to contact only to get NOTHING in response. Or get no real help. This kind of treatment is no longer my expectation. Its simply a pleasant surprise (IMO a gift) when it happens.
And to shamelessly plug Indy Audio Labs. It sounds like they have some amazing products on the way. Made right there in Indiana USA. 5 year warranties. Exceptional build. And IMO for high end top flight amps, they seem VERY reasonable on price.
I even owned up to the fact from the start to Rick I wasnt high roller and more a tube amp guy. And he knew I was only a LONG out of production amp owner just looking for service. This never devalued me to 2nd rate help or service. Man do I wish that could happen with all companies. We might get some where.
This idea web only companies dont suffer poor service... HA! I couldnt disagree more. Be it audio or not. Far from my experience. Places I wanted to do business with I couldnt get so much as a response. Even people I paid big money to Ive been treat like crap by. So no, good and bad service exists everywhere. One just has to be cautious and work towards their best interests.
My 2c since it happened to occur today.
Keep it up Indy Audio Labs!
Dave
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Follow Ups
- Just got off the phone with Indy Audio Labs today. Aragon Acurus of now... - 2chJunkie 15:28:14 06/27/12 (0)
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