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General Asylum General audio topics that don't fit into specific categories. |
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General Asylum General audio topics that don't fit into specific categories. |
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I enjoy reading about good service experiences and I have had good results myself from more than one company. I have seen the industry make the switch from brick and mortar to internet. Given the power of the internet today, can any company afford to allow the bad press of poor service to leak out? It also seems that service may carry as much importance today as the product's capabilities as a metric for staying in business. I am not aware of any internet only companies who have screwed this up, but I have only dealt with a few and the service was immediate and above expectations.
For me good service extends across email questions, phone calls, prompt and effective packaging and delivery, return policies, and in-home trials. Extra credit is given if shipping costs both ways are covered for trials. What are your expectations for service?
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Topic - Is good service today required for survival? - jsm71 13:38:48 06/27/12 (18)
- RE: Is good service today required for survival? - c1ferrari 22:41:24 06/28/12 (0)
- Required for survival? - Sumflow 22:11:08 06/28/12 (0)
- RE: Is good service today required for survival? - dadbar 13:24:29 06/28/12 (6)
- RE: Is good service today required for survival? - abs1 14:29:41 06/28/12 (5)
- RE: Is good service today required for survival? - dadbar 07:44:17 06/29/12 (1)
- Best Buy and others did themselves in for so many reasons... - 2chJunkie 11:38:10 06/29/12 (0)
- You cant be serious... - 2chJunkie 16:43:18 06/28/12 (2)
- RE: You cant be serious... ...Yes I am! - abs1 18:27:59 06/28/12 (1)
- Ha, Ok, I think Im better getting you... its cool... - 2chJunkie 21:38:30 06/28/12 (0)
- Good service over many years is way better for survival - Elizabeth 23:20:50 06/27/12 (0)
- RE: Is good service today required for survival? - fantja 15:55:30 06/27/12 (0)
- RE: I just expect them to be straightforward about what they will and won't do - Jon L5 15:44:48 06/27/12 (0)
- Just got off the phone with Indy Audio Labs today. Aragon Acurus of now... - 2chJunkie 15:28:14 06/27/12 (0)
- Obviously not. - kata 15:25:56 06/27/12 (0)
- RE: Is good service today required for survival? - Robert J 14:59:26 06/27/12 (0)
- "Extra credit is given if shipping costs both ways are covered for (in-home) trials." - Raiderman 13:43:50 06/27/12 (2)
- RE: "Extra credit is given if shipping costs both ways are covered for (in-home) trials." - jsm71 16:19:25 06/27/12 (0)
- RE: "Extra credit is given if shipping costs both ways are covered for (in-home) trials." - riley804 14:36:16 06/27/12 (0)
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