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With dealers being more sensitive these days...

Plinko:

Let's face it. People use brick and mortar stores for demos and then go buy online. These people suck - and dealers have "radar" when they suspect this might be going on. You might not be one of these people, but as Bruce pointed out, by trying to haggle on a restocking fee, you might have given that impression.

Once a box is opened, it's not new product anymore, and the dealer can't get as much for it.

Now, as far as him hanging up on you? I don't know why some guys are rude in the sales biz. Most guys I have met are pretty nice. Some are arrogant. Few lack basic phone etiquette. Good customer/business relations is a two way street.

What's this guy gonna make on this sale? $200? How much time did he already spend with you? If this guy has this piece set up, ask him to leave you alone with it for 1/2 an hour. If you like it, buy it. If you later change your mind and it's not broken, don't take it back - sell it used. Or keep it for a different system.

No offense, but I don't expect dealers to spend a whole hell of a lot of time selling a $750 product. I'll drop $1500 on a HT receiver by reading up on it and taking a quick listen to the sonics of the thing. I'll drop $1000 on a universal player if the right people around here recommend it without too much fuss. If a guy is humming and hawing about a $15000 pair of speakers, I could see a saleguy trying to close the deal. By expecting him to put effort into trying to close a deal on a $750 unit??

Fuggedaboudit!

Just my thoughts...

Cheers,
Presto

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