New product comes in. We discuss and I agree to the price without any negotiation. Price agreed to is $750 (no discounts). I didn't discuss price because the price was so low in the first place. We then discuss returns. Dealer offers restock fee of 20% ($150). I ask the dealer to share the risk by lowering the restock fee to 10% 9$75). Dealer refuses. I say I do not understand. Dealer explains and then hangs up the phone! I do not have any prior history with this dealer.Meanwhile, I did not get to discuss the speakers for which he is a dealer...where I am looking to upgrade to the next model.
What I would like is if people could offer their answers and opinions on this situation. Is this a good dealer in this situation? Is the firm stance on 20% fair? Did the dealer make a sales mistake by hanging up the phone and not realizing additional sales or discussions could take place? Did my lack of history with him mean that he could not lower the restock fee or should we have took this first step together that could have yielded another, more expensive deal on speakers? Mistake on my part of not mentioning the speakers at the beginning of the conversation?
The answers may be obvious or they may not be and taht is why I am asking. I know how I am left after these events: disappointed.
Dealers welcome to respond also. This doesn't have to be a dealer bashing thread in spite of my thoughts about dealers at this moment. Another dealer waited a week after my check cleared to deliver a tonearm that he serviced, thereby, pissing me off. I just don't think cash a check and then not delivering is ethical.
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Topic - Situation with an audio dealer - opinions wanted - Plinko 13:41:14 05/02/07 (51)
- restocking - jokekajr 11:17:59 05/03/07 (0)
- Re-stock fee? Hmmmmm..... - rlw 08:10:33 05/03/07 (4)
- interesting opinion. - Plinko 10:26:31 05/03/07 (3)
- Re: interesting opinion. - Paul L 11:21:00 05/04/07 (2)
- I didn't really address your comments - Plinko 12:45:19 05/04/07 (0)
- I find that many direct to consumer mfgs will do home trial for free - Plinko 12:35:40 05/04/07 (0)
- a suggestion... - bondmanp 06:27:03 05/03/07 (1)
- Good suggestion but I found another dealer. - Plinko 07:36:10 05/03/07 (0)
- Re: Situation with an audio dealer - opinions wanted - Larry I 04:07:19 05/03/07 (0)
- Re: Situation with an audio dealer - opinions wanted - mauimusicman 00:11:25 05/03/07 (0)
- Conventional wisdom - Plinko 19:30:14 05/02/07 (0)
- Re: Situation with an audio dealer - opinions wanted - groove 18:03:53 05/02/07 (0)
- Re: after reading everything below... - mls-stl 17:48:49 05/02/07 (0)
- Re: Situation with an audio dealer - opinions wanted - Wendell Narrod 16:45:28 05/02/07 (1)
- okay. Thanks. nt - Plinko 17:12:59 05/02/07 (0)
- Re: Situation with an audio dealer - opinions wanted - zymurgy 16:40:21 05/02/07 (5)
- never mind. quick scan of some of your posts - Plinko 17:03:14 05/02/07 (3)
- Re: never mind. quick scan of some of your posts - zymurgy 19:24:25 05/03/07 (1)
- didn't read nt - Plinko 14:03:26 05/04/07 (0)
- Lots of that around here! nt - clarkjohnsen 07:44:57 05/03/07 (0)
- How so? nt - Plinko 16:56:17 05/02/07 (0)
- okay, let's do some math here. should be enlightening. - Plinko 16:23:29 05/02/07 (5)
- Re: okay, let's do some math here. should be enlightening. - plantsman 16:44:06 05/02/07 (3)
- I'm not "pleading a case". if you don't like having a discussion, don't read it. - Plinko 16:54:12 05/02/07 (2)
- Seems to me, for what that's worth, that you're judiciously investigating the situation. nt - clarkjohnsen 07:51:28 05/03/07 (1)
- Thanks Clark. nt - Plinko 14:05:15 05/04/07 (0)
- and...I appreciate the comments from everyone, - Plinko 16:28:44 05/02/07 (0)
- With dealers being more sensitive these days... - Presto 15:43:08 05/02/07 (1)
- from all of my posting about it, perhaps it sounds like we - Plinko 17:12:05 05/02/07 (0)
- Re: Situation with an audio dealer - opinions wanted - sunseeker 15:20:41 05/02/07 (1)
- Re: Situation with an audio dealer - opinions wanted - Plinko 15:33:45 05/02/07 (0)
- You indicated you were quoted a great price. - Bruce Kendall 14:23:11 05/02/07 (6)
- Re: You indicated you were quoted a great price. - jfz 04:47:03 05/04/07 (0)
- Answers - Plinko 15:19:09 05/02/07 (1)
- Okay. I understand where you are coming from. - Bruce Kendall 16:04:26 05/02/07 (0)
- I only said we agreed on a price - Plinko 14:50:54 05/02/07 (2)
- I see. - Bruce Kendall 15:03:44 05/02/07 (1)
- what I mean by this - Plinko 15:27:16 05/02/07 (0)
- Too much we don't know here - plantsman 14:16:31 05/02/07 (3)
- there wasn't much more to that what I reported - Plinko 14:59:18 05/02/07 (2)
- Re: there wasn't much more to that what I reported - plantsman 15:30:24 05/02/07 (1)
- Don't worry about it. You just were stating that you don't know...which - Plinko 15:43:01 05/02/07 (0)
- Re: Situation with an audio dealer - opinions wanted - ludwigvan968 14:08:08 05/02/07 (0)
- Re: Situation with an audio dealer - opinions wanted - lipmanl 14:07:07 05/02/07 (4)
- Thanks. Can anyone else comment on what is a reasonable restock fee? - Plinko 15:01:21 05/02/07 (3)
- They range from 10 to 20%, - Bruce Kendall 15:05:54 05/02/07 (2)
- so, the cheaper the item, the higher the restock fee? - Plinko 15:30:12 05/02/07 (1)
- No. It has more to do with the commodity and - Bruce Kendall 16:07:20 05/02/07 (0)