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Situation with an audio dealer - opinions wanted

New product comes in. We discuss and I agree to the price without any negotiation. Price agreed to is $750 (no discounts). I didn't discuss price because the price was so low in the first place. We then discuss returns. Dealer offers restock fee of 20% ($150). I ask the dealer to share the risk by lowering the restock fee to 10% 9$75). Dealer refuses. I say I do not understand. Dealer explains and then hangs up the phone! I do not have any prior history with this dealer.

Meanwhile, I did not get to discuss the speakers for which he is a dealer...where I am looking to upgrade to the next model.

What I would like is if people could offer their answers and opinions on this situation. Is this a good dealer in this situation? Is the firm stance on 20% fair? Did the dealer make a sales mistake by hanging up the phone and not realizing additional sales or discussions could take place? Did my lack of history with him mean that he could not lower the restock fee or should we have took this first step together that could have yielded another, more expensive deal on speakers? Mistake on my part of not mentioning the speakers at the beginning of the conversation?

The answers may be obvious or they may not be and taht is why I am asking. I know how I am left after these events: disappointed.

Dealers welcome to respond also. This doesn't have to be a dealer bashing thread in spite of my thoughts about dealers at this moment. Another dealer waited a week after my check cleared to deliver a tonearm that he serviced, thereby, pissing me off. I just don't think cash a check and then not delivering is ethical.



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Topic - Situation with an audio dealer - opinions wanted - Plinko 13:41:14 05/02/07 (51)

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