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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: monster powerstrip problem posted by jneutron on April 6, 2007 at 06:02:56:
I posted the original APC outlet concern. I'm in Canada, needed to phone APC in US- to make a long story short they sent me a new one, it lasted for 2 or 3 weeks and then the wiring OK LED went off for no reason- the wiring at the wall was correct and all the APC outlets were OK. This time they sent me a more expensive replacement ( APC 12 instead of APC 5) and everything works well. They still have not asked for the defective units back- I would assume the shipping is not worth it to them.
These units and others like them are mass produced in China with perhaps less attention to quality control than advisable. BUT APC has been incredible in terms of customer satisfaction- they have sent me two new units immediately simply on my word that the ones I have are defective. Mistakes happen- nice to see a company accepting responsibility for their products.
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Follow Ups
- APC update - lancelot 09:38:15 04/06/07 (0)
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