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Re: You continue to miss the point. I'm talking *useless eaters*, not...

Clark,

In reference to your comment on ambulatory female alchoholics (I've met quite a few in the pub at closing time) and Sony customers; I walked into the Sony Store almost three months ago and spent few hundred bucks under $20,000.00 in cash. It took me about thirty minutes to complete the transaction and leave, at which point the salesperson could concentrate on helping another customer. The reason I chose Sony for a second HT system and a system for my parents is because I had a problem with a Sony TV about six months ago and Sony went the distance to solve that problem and assure my satisfaction. Was I putting them out to fix the problem? Yes. But I returned as a serious customer the next time around, and for moderate HT needs both now and in the future, I perceive Sony as the solution of choice. Even though I've bought Sony equipment, I've also spent almost 60k on my 2-channel audio system thus far and am gearing up to drop another 35k to 40k in the next few months. Just because I bought Sony does not disqualify me as a prospect for higher performance audio-only gear. I wanted to point out that the trouble with disqualifying people so readily according to some archaic or theoretically unproven sales manual is that one is bound to pass over and lose decent opportunities. Even worse, in persisting with such a philosophy one runs the risk of being perceived unfavourably in the community that accounts for most of the potential prospects.


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