In Reply to: Hypothetical situation for audio dealers who feel used by crappy "customers"... posted by Dalton on February 17, 2007 at 15:00:31:
I'd have to say that most of the dealers who complain about this are pretty much just whiners. If they had to deal with the customers in my industry - then they might have reason to gripe.Why? What REAL service to most dealers provide beyond a place to audition some gear & maybe a bit of advice.
In my world - we spend hours engineering a design to meet a customer's needs. At that point, 8 out of 10 customers will take that engineering to as many competitors as they can find & have them quote a price for the same product. Once the job has been bid out, the customer simply has to wait to find the company who will drop their drawers the lowest. All this fun for gross margins that are averaging around 18% in the last few months (some competitors are selling well below break-even to try to keep up with overhead in the winter).
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Follow Ups
- Sorry, but I gotta go with D) sell him the item & hope he comes back for more - David S. 07:31:21 02/18/07 (0)