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General Asylum General audio topics that don't fit into specific categories. |
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General Asylum General audio topics that don't fit into specific categories. |
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In Reply to: It's easy to make judgements when you are not the one having to lose have a day of business....read on posted by Kevin Deal on February 15, 2007 at 09:14:30:
Dulcet tones and a polite attitude explaining you are busy , can't support the product and would suggest a loacal agent will work wonders , the time is worth the good PR ..
Having exposure like this on the internet and a crass rude attitude is bad for business. If you are getting a huge amt of trivial calls a day to the detriment of you functioning , hire a receptionist/PA that can screen the calls , take messages and phone ppl you want to speak to as well as generally act as a buffer You can then do the real stuff , make money and have a less harrasing day (You sound extemely stressed and burnt out).
One of the first contacts a customer has with a business is the phone , make VERY sure that that first impression is good , a receptionist makes it look good , efficient , professional.
Rodney Gold
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Follow Ups Full ThreadTopic - I just got phone screened by a dealer and rejected - Robert Joe 11:24:10 02/14/07 (139)
- Unfortuantely far too prevelant these days... - Steve Cortez 18:21:40 02/16/07 (0)
- So let me get this straight.... - maabx 07:46:21 02/16/07 (1)
- Don't think that was their point... nt - clarkjohnsen 11:05:30 02/17/07 (0)
- Re: I just got phone screened by a dealer and rejected - Brian Cheney 20:08:46 02/15/07 (6)
- Thank you. Thank you. Thank you. - powermatic 17:46:04 02/16/07 (0)
- Re: I just got phone screened by a dealer and rejected - jea48 16:21:13 02/16/07 (1)
- Re: I just got phone screened by a dealer and rejected - Brian Cheney 18:20:12 02/16/07 (0)
- Right On! - jimmyjames 13:06:51 02/16/07 (0)
- Re: I just got phone screened by a dealer and rejected - Jim Willis 07:03:51 02/16/07 (0)
- Quite an interesting thread .... - Elmo 06:47:28 02/16/07 (0)
- So which tall, 3 way did you buy instead, and from where? - suits_me 15:14:59 02/15/07 (4)
- Re: So which tall, 3 way did you buy instead, and from where? - Robert Joe 20:17:09 02/15/07 (3)
- VMPS RM30 with MLS cabinets - suits_me 23:21:32 02/18/07 (0)
- Consider these... - Alex F. 11:30:04 02/16/07 (0)
- Re: So which tall, 3 way did you buy instead, and from where? - George Mann 06:16:51 02/16/07 (0)
- Re: I just got phone screened by a dealer and rejected - Todd R 12:16:03 02/15/07 (1)
- "Like buying clothes without trying them on," Hmm... - clarkjohnsen 14:06:20 02/15/07 (0)
- Re: I just got phone screened by a dealer and rejected - mbnx01 12:07:24 02/15/07 (6)
- Why didn't you just identify yourself? Would have stopped all the nonsense. nt - clarkjohnsen 14:02:39 02/15/07 (2)
- Why don't you learn to read - mbnx01 12:14:35 02/17/07 (1)
- What I comprehend, that you evidently don't, is that somehow you managed to tick him off. Given that reaction... - clarkjohnsen 12:20:01 02/17/07 (0)
- mbnx01.....My wife and I were freightened by the rantings of what I would call - shoe 13:24:03 02/15/07 (0)
- Maybe you dialed the wrong number ; ) Can you ... - PureAudio 13:12:50 02/15/07 (1)
- Re: Maybe you dialed the wrong number ; ) Can you ... - mbnx01 13:24:48 02/15/07 (0)
- It was ME!!! But let's look at facts and some of your earlier posts - Kevin Deal 18:43:18 02/14/07 (83)
- You have every right to turn down any potential customer you wish. But... - Dalton 11:35:37 02/17/07 (0)
- You would have HAIR were it not for these types - Greg Ewing 16:14:07 02/16/07 (0)
- I have to admit that I don't get it - Charles Hansen 20:56:56 02/15/07 (1)
- great points you brought up - nt - gonefishin 17:31:37 02/17/07 (0)
- Kevin there are times when it is best to, not respond. - jea48 16:50:59 02/15/07 (0)
- Hey Kevin... - maabx 11:23:30 02/15/07 (0)
- Way to go Kevin... - srdavis2000 11:19:35 02/15/07 (0)
- This post speaks for itself. - Presto 10:42:44 02/15/07 (6)
- Idealism 101. Thanks. What an insight. -t - Bruce Kendall 17:46:57 02/15/07 (5)
- Puhleeeze. - Presto 18:27:49 02/15/07 (4)
- It is you. - Bruce Kendall 18:37:31 02/15/07 (3)
- "It's not me... it's you" (Almost sounds like a breakup). - Presto 23:11:49 02/15/07 (2)
- Oh, okay. Let's not breakup then. - Bruce Kendall 08:26:37 02/16/07 (1)
- I want my ABBA records back! :o) ha ha ha... cheers (nt) - Presto 13:51:44 02/16/07 (0)
- Thanks, Kevin. I had no idea who was the dealer until you clarified the matter (nt) - Chuck 09:49:11 02/15/07 (0)
- Re: It was ME!!! But let's look at facts and some of your earlier posts - JeffR 09:47:05 02/15/07 (0)
- Dealers, STOP WHINING - Feanor 09:12:41 02/15/07 (37)
- Re: Dealers, STOP WHINING - ghasley 10:00:21 02/15/07 (31)
- Every dealer, anywhere, must "qualify" the customer. If the customer is found unqualified... - clarkjohnsen 13:59:32 02/15/07 (29)
- Total bullshit - Sean 22:37:19 02/15/07 (28)
- Totally not. Ever studied sales techniques? - clarkjohnsen 07:54:29 02/16/07 (26)
- Those sales techniques... - maabx 08:40:10 02/16/07 (9)
- Disagree. Ever hear the phrase, "tire kickers"? - clarkjohnsen 08:50:24 02/16/07 (8)
- Re: Disagree. Ever hear the phrase, "tire kickers"? - O'Shag 20:30:56 02/26/07 (1)
- OK, but: sales people *do* follow those rules and often make a load. It's a simple triage, all professions practice it. - clarkjohnsen 11:12:28 02/27/07 (0)
- Ever hear the phrase, "tire kickers"? Yes, but... - maabx 09:16:05 02/16/07 (5)
- "Do you consider reviewers tire kickers?" Huh? - clarkjohnsen 09:29:38 02/16/07 (4)
- Thanks for proving my point.... - Sean 22:46:51 02/16/07 (2)
- Nothing of the sort. Although to my sentence... - clarkjohnsen 11:04:10 02/17/07 (1)
- "you'll never get through to them".. - Sean 11:15:18 02/18/07 (0)
- Tire kickers are customers who have little idea how to shop or how to ask intelligent questions. - maabx 09:35:32 02/16/07 (0)
- I'll try to find those manuals... - Sean 08:15:53 02/16/07 (15)
- You continue to miss the point. I'm talking *useless eaters*, not... - clarkjohnsen 09:38:30 02/16/07 (14)
- Re: You continue to miss the point. I'm talking *useless eaters*, not... - O'Shag 21:27:57 02/26/07 (1)
- You're talking a whole different subject. Clearly that store had "qualified" you... - clarkjohnsen 11:18:53 02/27/07 (0)
- Re: You continue to miss the point. I'm talking *useless eaters*, not... - subdud 11:42:16 02/16/07 (10)
- Not true subdud...I will call you on it. E-mail me your name - Kevin Deal 13:16:45 02/16/07 (9)
- Huh? - Rick W 15:39:59 02/16/07 (0)
- Re: Not true subdud...I will call you on it. E-mail me your name - subdud 15:36:51 02/16/07 (7)
- You see...things change depending on what you want. I got this e-mail 2 minutes ago: - Kevin Deal 17:47:54 02/16/07 (6)
- Self-delusion? - KKC 20:29:25 02/16/07 (5)
- KKC....you've bird dogged my posts as if a lover spurned - k 23:13:46 02/16/07 (3)
- If lover spurned = potential buyer turned off, then... - KKC 04:45:02 02/17/07 (2)
- KKC...I told you the truth,,,,you didn't like the answer.....but read this and maybe you will understand me as a person. - Kevin Deal 10:05:55 02/17/07 (1)
- doesn't get it, never will...(nt) - clio09 20:41:33 02/16/07 (0)
- Re: You continue to miss the point. I'm talking *useless eaters*, not... - Sean 11:18:03 02/16/07 (0)
- This is all right on the mark -nt - Feanor 07:41:36 02/16/07 (0)
- Tactics are up to the dealer - Feanor 11:46:17 02/15/07 (0)
- Yeah, I know. When will audio dealers ever learn - Bruce Kendall 09:27:41 02/15/07 (4)
- Re: Yeah, I know. When will audio dealers ever learn - O'Shag 01:06:15 02/27/07 (0)
- It's up to them whether they do this ... - Feanor 11:08:40 02/15/07 (2)
- It's the ones that can't say "no" that go out of business...and my last note on this one - Kevin Deal 23:19:40 02/15/07 (0)
- Compute 101. - Bruce Kendall 18:19:45 02/15/07 (0)
- Just think how many other rash judgements cost you sales? - Kloss 06:17:33 02/15/07 (0)
- Poor show - Rodney Gold 05:08:00 02/15/07 (9)
- By the same token, only a limited range of facts - Bruce Kendall 08:31:00 02/15/07 (5)
- No. In the absence of further evidence, you -- a dealer -- are *choosing* to.... - Rick W 09:36:47 02/15/07 (4)
- You hit the nail on the head - Presto 11:00:57 02/15/07 (0)
- I didn't side with anyone. - Bruce Kendall 10:18:58 02/15/07 (1)
- It doesn't ring true with me either. See if you agree with this pithy remark: - clarkjohnsen 13:55:55 02/15/07 (0)
- Well said. nt - markrohr 09:51:38 02/15/07 (0)
- A classy replym, thanks Rodney - KKC 06:57:31 02/15/07 (2)
- Re: A classy replym, thanks Rodney - clio09 09:21:37 02/15/07 (1)
- Hah! - KKC 10:35:49 02/15/07 (0)
- I USED to sell high-end audio... - Supernaught 01:16:55 02/15/07 (0)
- That 9 lb malte-poo bites back good, I heard (nt) - suits_me 22:05:31 02/14/07 (0)
- Re: It was ME!!! But let's look at facts and some of your earlier posts - Robert Joe 21:15:46 02/14/07 (1)
- Re: It was ME!!! But let's look at facts and some of your earlier posts - subdud 08:07:22 02/15/07 (0)
- Hmmmm... Looks like there's two sides to this story. - Markw* 20:52:12 02/14/07 (11)
- and the truth usually lies somewhere in the middle...(nt) - clio09 06:06:29 02/15/07 (10)
- It's easy to make judgements when you are not the one having to lose have a day of business....read on - Kevin Deal 09:14:30 02/15/07 (9)
- From another retail dealer.... - Response34 17:27:11 02/15/07 (0)
- I'm sorry we can't help VS F-OFF , click! - Rodney Gold 11:44:31 02/15/07 (0)
- Re: It's easy to make judgements when you are not the one having to lose have a day of business....read on - clio09 09:27:41 02/15/07 (4)
- No. - Bruce Kendall 10:40:41 02/15/07 (3)
- He wasn't asking for free support for his Audiogon purchases. - Presto 15:12:40 02/15/07 (0)
- But what if I *like* getting my ass kissed? Where else can I go? nt - clarkjohnsen 13:43:53 02/15/07 (1)
- Simple. Call 1-800-Audiogon. Problem solved. -t - Bruce Kendall 17:31:24 02/15/07 (0)
- Woops! That's half a day....duh......nt - Kevin Deal 09:22:35 02/15/07 (1)
- But the time spent defending my rudeness: Quite priceless!! (nt) - subdud 12:53:57 02/15/07 (0)
- Re: It was ME!!! But let's look at facts and some of your earlier posts - ghasley 20:03:08 02/14/07 (1)
- Message deleted by poster - Presto 22:07:16 02/14/07 (0)
- Here is what I would do. - Presto 17:57:58 02/14/07 (1)
- good point nt - Kloss 06:19:24 02/15/07 (0)
- ok, ok you WIN! - Don T 16:01:40 02/14/07 (1)
- Re: you WhINe! - Matts_ 16:15:27 02/14/07 (0)
- It's that kind of attitude... - The Real Dick Hertz 15:32:28 02/14/07 (0)
- kevin - tubesgonewild 13:49:02 02/14/07 (1)
- If it is Kevin and it sure sounds like it, - Bob Rex 16:01:26 02/14/07 (0)
- Maybe you should have stuck with Spendor... - clio09 13:35:15 02/14/07 (0)
- Re: I just got phone screened by a dealer and rejected - mauimusicman 13:30:19 02/14/07 (2)
- Maui... don't answer that. - Presto 17:47:27 02/14/07 (0)
- Re: I just got phone screened by a dealer and rejected - Duke 13:38:22 02/14/07 (0)
- Re: I just got phone screened by a dealer and rejected - Eric B. 13:29:28 02/14/07 (0)
- Re: I just got phone screened by a dealer and rejected - Bruce from DC 13:19:36 02/14/07 (3)
- Good advice IMO. [nt] - Wellfed 16:44:01 02/15/07 (0)
- Well said! - tcell 13:27:52 02/14/07 (1)
- Re: Well said! - Bruce from DC 13:46:01 02/14/07 (0)
- His business mantra: "It's a great business............ - chris keating 12:57:06 02/14/07 (0)
- Ironically... - anumber1 12:47:27 02/14/07 (0)
- Are you buying the dealer or the equipment? - jensw 12:34:13 02/14/07 (0)
- Re: I just got phone screened by a dealer and rejected - bjh 12:32:48 02/14/07 (0)
- You should have called him right back and nipped the antagonism in the bud. nt - clarkjohnsen 12:31:04 02/14/07 (2)
- Oh, yeah. A potential customer, hoping to exchange 'money' in - powermatic 14:06:15 02/15/07 (1)
- "I'm pretty damn sure you wouldn't either." You're wrong about that. Resentment is one... - clarkjohnsen 09:46:34 02/16/07 (0)
- Might be interesting to see where your deal ended up if you recontacted the dealer, ... - PureAudio 11:47:24 02/14/07 (0)
- I'd be willing to bet - J.Mac 11:42:45 02/14/07 (0)
- In all lines of business, the world is full of sellers who refuse to accept the money of willing buyers. Strikes ... - PureAudio 11:40:30 02/14/07 (0)
- Re: I just got phone screened by a dealer and rejected - DustyC 11:37:08 02/14/07 (0)
- Now, had youi told hom you had purchased from him before, odds are this coud have been avoided. - Markw* 11:36:04 02/14/07 (0)
- Re: I just got phone screened by a dealer and rejected - brianjones64 11:33:09 02/14/07 (0)
- Re: I just got phone screened by a dealer and rejected - kerr 11:30:58 02/14/07 (0)
- You're sending him... - Jim Treanor 11:27:58 02/14/07 (0)
Follow Ups
- I'm sorry we can't help VS F-OFF , click! - Rodney Gold 11:44:31 02/15/07 (0)
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