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Can't connect to database, trying again.... This post speaks for itself. - Presto - General Asylum

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General audio topics that don't fit into specific categories.

This post speaks for itself.

It can't possibly be good for business.

Customers (excepty for Ghasley but he's just a cheerleader) are going to wonder when they too will try the patience of the "old and wise" Mr. Deal.

The respect for the customer is totally lost on business people these days. It's sometimes happens when people USED to be customer oriented (as it sounds like Mr. Deal has been according to some rather believable testimonials), seem to become complacent or jaded or some other thing. It seems so many high-buck audio stores are just so "put out and hard done by" I feel guilty for calling up and asking the store hours.

We all don't walk in with $100K and say "Pick out a system for me Mr. Deal. Use whatever stock you got laying around - preferrable stuff you are having a hard time moving. Don't open any boxes or anything." If people did, I would opening a store myself.

Do you think that perhaps that some of your customers came in that made a "snap" purchase may have acutally been at some OTHER dealer for a demo and YOU benefitted at the expense of SOMEONE ELSE? It's always the "I am the biggest victim of inept time-bandit customers. Why me? Why do I need to work for some of my sales?".

Some customers take minutes or already know what they want. Other customers have no inention of buying and are just tire kickers. Do you not have POLITICALLY CORRECT avenues for redirecting tire kickers? I thought you were an experienced guy? Like others said - you don't sound like youself. Maybe you need a sabbatical.

Use your instincts to try and minimize your losses Mr. Deal. But I would refrain from using the internet to try and "psycho-analyse" repeat and prospective customers and determine their "worth" based on their past spending habits or what products they are posting about. This "customer profiling" you subjected Mr. Joe to was downright bazaare. And I would definately refrain from doing the "People (a former customer in this case) that have bought used can _________ off. Thank you. CLICK" if that is indeed what was said.

There is going to be very little support for these actions from the "customer side" of this community, despite the fact that most reasonable people (in business or not) do acknowlege that some customers are more of a pain than others.

You do have "The right to refuse service"... and you can make snap judgements about who will spend what before they even get to your front door.

But I believe these to be big mistakes.

High end audio is a niche market that caters to the fussiest and sometimes most eccentric people on the planet who often have very extreme biases and prejudices. Their purchases are based on very subjective things that are largely out of your control. If you are tired of audiophiles (you wouldn't be the first) , may I suggest automotive supplies? There are few demos in this line of work.

Although I was unlikely to purchase from your internet based stores, I now know I would be inclined not too. I wouldn't want to burden you with processing my sale or risk having my character attacked if I don't meet you "standards" for being a good customer.

Cheers,
Presto


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