|
General Asylum General audio topics that don't fit into specific categories. |
|
|
|
General Asylum General audio topics that don't fit into specific categories. |
|
In Reply to: By the same token, only a limited range of facts posted by Bruce Kendall on February 15, 2007 at 08:31:00:
side with a fellow dealer and justify it by assuming there is something more negative about the potential customer left unsaid. I'm not jumping on Kevin. In fact I've been buying NOS tubes from Upscale over the net for years, and I've always received good service and good product. In this case I think his attitude/behavior makes little sense.Does he "carry" that ONE pair of speakers - and keep them boxed - solely in case a customer who's bought several items from him *recently* walks into the store and says "I'll take them." without an audition? Don't know about your customers, Bruce, but when I bought my speakers from a dealer I sure as hell wanted to hear how they compared to other speakers that dealer carried that were near my price point. Had the dealer told me "Well, they're boxed up and I don't want to bother setting them up." I'd have wondered why the hell he claimed to carry that model.
Are we to think that Kevin had read the posts of the potential customer *before* talking to him, and recognized it was the same person? If not, then why provide links to those posts now?
Automatically disqualifying potential customers because they've bought items on-line and/or haven't purchased anything from you in 8 years would certainly disqualify a lot of us. The one obvious advantage B&M dealers have over net sales is providing face to face help/service/knowledge and *auditioning*. Dispense with those advantages - as Kevin apparently did - and there is no reason to buy from B&M dealers. I understand the frustration dealers must feel when people just use their time/space as a free audition and then buy from the cheapest on-line seller. But in this net age I think the onus is on the B&M dealer to attract/keep customers by displaying and emphasizing the advantages a B&M store has. Kevin did not do that.
I've never had a problem with Upscale, and I expect to continue buying excellent tubes from Kevin. I think he screwed up with this guy though.
This post is made possible by the generous support of people like you and our sponsors:
Follow Ups
- No. In the absence of further evidence, you -- a dealer -- are *choosing* to.... - Rick W 09:36:47 02/15/07 (4)
- You hit the nail on the head - Presto 11:00:57 02/15/07 (0)
- I didn't side with anyone. - Bruce Kendall 10:18:58 02/15/07 (1)
- It doesn't ring true with me either. See if you agree with this pithy remark: - clarkjohnsen 13:55:55 02/15/07 (0)
- Well said. nt - markrohr 09:51:38 02/15/07 (0)
Top of Page ]
[ Contact Us ]
[ Support/Wish List ]
[ Copyright © 2024, Audio Asylum, all rights reserved ]
