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Digital Drive Upsamplers, DACs, jitter, shakes and analogue withdrawals, this is it. |
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Digital Drive Upsamplers, DACs, jitter, shakes and analogue withdrawals, this is it. |
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In Reply to: Audio Aero official explaination posted by Jerome Audio Aero on April 23, 2007 at 08:05:32:
Look I've been doing a search all day long on Audio Aero and have repetedly seen quality control issues mentioned. This will probably be the single most important reason for me to NOT be buying one of these products, unless I can get some sort sense of assurance from a US distributor. To add poor customer service to a product with reliability issues is a lethal combination IMO.
I feel for the opening poster, as I've been there (as with so many consumers). In my experience so many companies go into denial rather thant the just own up to issues up front. I don't know the details in thsi case, but a simple denial just doesn't cut it for me. It's sort of like blaming Sony or Phillips transports, when it was Audio Aero that decided use these transports in the first place.
In this e-mail, it looks like there is some attempt to "put the blame" on the UK distributor. But Audio Aero is the one who allowed them toi became as distributor and hense a representative of the company. Sorry France Audio Aero, but as we say in the US, the "buck stops here" (with you).
And I am glad to hear that the original poster finally got the unit that he had paid for long before. But from a consumer point of view, look what he had to go through to finally get what he paid for! IMO he should not only get a working player but also some refund (or upgrade if possible)to make up for the time loss and upset that your company put him through.
And as a company you need to look at your product reliability as well as company wide customer service. Especially the audiophile world is a small one and word get around. And I suspect that it is due to posting on this forum creating a little "heat" that is the reason this finally got rectified. Too bad it has to come to this.
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Follow Ups
- Re: Audio Aero official explaination - ldj325 17:09:51 08/26/07 (0)
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