In Reply to: Enlightened Self-Interest posted by Dr Deville on March 15, 2007 at 14:51:14:
I have no doubt people have had the problems they've posted, but it is also for readers to know there are far more extremely happy customers of Welborne Labs than unhappy. Ron has years and years of great service under his belt and only the last one as an aberration. Even then, it's hard to tell how many people have had bad experiences versus good.From what I can tell due to these threads, it seems that there are 10-15 people who have had extremely frustrating transactions. Delays and mis-packing happen, but Ron's lack of communication seems to the biggest problem and thing that is exacerbating the displeasure.
Hopefully, he can bring someone in to simply handle correspondence and phone service.
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Follow Ups
- It's important to provide an overall perspective.... - darkmoebius 15:36:16 03/15/07 (1)
- I agree about perspective and my experience - fin1bxn@msn.com 04:49:02 03/18/07 (0)