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The Music Room, Broomfield Co. Buyer / Seller Beware

97.73.96.224
Posted on May 14, 2018 at 20:57:28
joessportster
Audiophile

Posts: 222
Location: Rockingham NC.
Joined: January 23, 2007
 Made a deal with these guys, and it was a pack of lies from the start. after getting beyond that, they screw up. Then try and hold me accountable. They find out they can not and now they have filed a fraudulent claim through paypal. Watch yourself if you plan to deal here. I am sure they have had good deals but when things go wrong for them (even when it is there screw up) they will try anything honest or not to get what they consider whole again. Dirty pool

 

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I had a very different experience with TMR, but sorry to hear about your issues., posted on May 18, 2018 at 07:38:45
David S.
Audiophile

Posts: 3552
Location: Mountains of WNC
Joined: August 31, 2000
 Purchased a Parasound JC-2 preamp from them, not terribly long ago.

When I received it, it looked even better than it did in their photos, sounded awesome, and had all original boxing & contents carefully packed within another outer box.

 

RE: The Music Room, Broomfield Co. Buyer / Seller Beware, posted on May 20, 2018 at 19:42:24
davem1
Audiophile

Posts: 275
Location: Washington, DC Metro
Joined: July 16, 2012
 Are you the individual that filed the Better Business Bureau complaint against this company?

 

What happened? (Nt), posted on May 21, 2018 at 03:21:22
hawkmoon
Audiophile

Posts: 903
Location: cleveland
Joined: July 11, 2003
 Nt

 

RE: What happened? (Nt), posted on May 22, 2018 at 09:12:40
davem1
Audiophile

Posts: 275
Location: Washington, DC Metro
Joined: July 16, 2012
 Not sure if the OP was the filer. Hence the question. Here are the links. More direct links did not seem to work.

https://www.bbb.org/denver/business-reviews/music-store/the-music-room-in-boulder-co-90254586

Click: Reviews and Complaints

Click: View Customer Complaints[1]

Click:
(Show More of Complaint)
(Show More of Consumer Business Dialog)

 

Link is invalid (Nt), posted on May 22, 2018 at 14:40:52
hawkmoon
Audiophile

Posts: 903
Location: cleveland
Joined: July 11, 2003
 Nt

 

RE: Link is invalid (Nt), posted on May 22, 2018 at 14:53:41
davem1
Audiophile

Posts: 275
Location: Washington, DC Metro
Joined: July 16, 2012
 I just tried it.

Using Google Chrome, If you highlight it, Right-click, Then click "GO to https://.... "

Sorry for any inconvenience.

If you do a search for Better Business Bureau Music Room it should come up. If it becomes too much work it's no fun.

 

I also had very good experience with TMR, posted on May 22, 2018 at 19:01:04
Wojciech
Audiophile

Posts: 4124
Joined: June 23, 2009
 and actually they sold an item for close to nothing because they were ignorant about it. It arrived perfectly packed and in great shape.But I understand that shit happens and there is always a risk doing business online.

 

RE: I also had very good experience with TMR, posted on June 1, 2018 at 14:58:59
slbenz
Audiophile

Posts: 541
Location: CA
Joined: October 11, 2003
 Same here. TMR was easy to work with and have great used products that I have purchased. Looking at the BBB site, seems the issue with the customer and TMR has been resolved.

 

RE: I also had very good experience with TMR, posted on June 2, 2018 at 09:33:43
Aaron 01
Audiophile

Posts: 741
Location: Golden Colorado
Joined: July 18, 2004
 I am looking local to TMR so I have less risk. I made a deal last year on my Plinius amp and picked it up in person and all went smoothly. I chatted for a few with a guy there and he seemed nice, but anyone can have a bad experience.

 

RE: I also had very good experience with TMR, posted on June 3, 2018 at 18:49:20
davem1
Audiophile

Posts: 275
Location: Washington, DC Metro
Joined: July 16, 2012
 The OP never responded as to whether he was the BBB complainant; He probably was. This was the only complaint filed in several years.

Further, the OP was vague and conclusory, with no specifics; only barbs.

The BBB complaint narrative was detailed and specific, and was somewhat inconsistent with the OP.

 

RE: What happened? (Nt), posted on June 4, 2018 at 15:54:40
Lee of Omaha
Dealer

Posts: 1800
Location: Omaha NE
Joined: September 8, 2006
 Having read the complaint and the company's response, I'll side with the company. Sounds like stuff got damaged because the complainant didn't know how to pack.

 

Great Service, Great Company, posted on June 5, 2018 at 10:58:53
stereo5
Audiophile

Posts: 1356
Location: New England
Joined: June 22, 2008
 I bought 2 pieces from them last Summer, both looked brand new and the prices were certainly right. The amp came triple boxed (who does that nowadays?), and cd player was double boxed. Both pieces looked and performed flawlessly. They will definitely get more of my business.


"I've always been mad, I know I've been mad, like the
most of us...very hard to explain why you're mad, even if you're not mad..."


 

RE: What happened? (Nt), posted on June 10, 2018 at 06:11:02
joessportster
Audiophile

Posts: 222
Location: Rockingham NC.
Joined: January 23, 2007
 Reading is fundamental, TMR filed a fraudulent paypal claim stating not as described while having all 5 items posted on there web site for sale. They mistakenly shipped out other items and they were using paypal in an attempt to get a back door payment for those mistakenly shipped item. That is called fraud.

 

RE: The Music Room, Broomfield Co. Buyer / Seller Beware, posted on June 10, 2018 at 06:19:00
joessportster
Audiophile

Posts: 222
Location: Rockingham NC.
Joined: January 23, 2007
 I filed the 2nd complaint, and oddly enough the first complaint was almost a carbon copy of mine. My complaint had nothing to do with goods delivered or sold. It had to do with TMR committing fraud in an attempt to gain money for a completely unrelated issue. The complaint was closed by BBB because no agreement could be reached.

 

RE: Great Service, Great Company, posted on June 10, 2018 at 07:03:14
BillH
Audiophile

Posts: 3913
Location: Baton Rouge
Joined: December 23, 1999
 I have bought and sold several pieces and never a problem. In fact, they went out of their way to accommodate me a couple of times.

 

+3, posted on August 13, 2018 at 16:53:57
popsy
Audiophile

Posts: 2713
Location: oregon
Joined: March 4, 2007
 Have dealt with them 4-5 times and have always worked out well. Karl is great!

sorry to hear about your issue though...

 

It's a decent company selling buyers-remorse type gear, posted on August 21, 2018 at 15:49:24
Jay Buridan
Audiophile

Posts: 10282
Location: Michigan
Joined: January 21, 2004
 For instance, components that people bought after gullibly reading The Absolute Sound. But once in a while, there's prolly something there worth buying.

I think it's not a scammer.

"Horse sense is the thing a horse has which keeps it from betting on people. "
― W.C. Fields

 

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