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Help! All my music downloads fail.

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Posted on June 21, 2017 at 18:32:02
barondla
Audiophile

Posts: 537
Location: midwest usa
Joined: May 26, 2007
 I'm no computer expert. Always downloaded from PonoMusic. With them gone I just tried Acoustic Sounds Super Hirez. The first track downloaded about 75% then seemed to pause. Track 2 started downloading - paused. Track 3 started etc. Every track failed.

JRiver provided the downloader to Pono, Super Hirez, and HDTracks. Once in a while the internet would glitch. Pono would just download other tracks then redo glitched track. Super HiRez is trying to do the same thing but it never works.

My Super HiRez download file is ~ 159mb. It is supposed to be over 900mb for the whole album. What do I do to fix this? Using 17" Dell i5 W7 laptop. Thanks

 

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RE: Help! All my music downloads fail., posted on June 22, 2017 at 05:02:13
Mr_Steady
Audiophile

Posts: 2042
Location: North Florida
Joined: August 19, 2014
 Close the downloader and retry. Repeat until your download is complete. I have the same problem. It may help to unplug your modem, and let it reset before you try to download, and maybe it won't.

Nothing makes me happier than to check the status of my download and to see that all the songs have "failed." In fact I have put off buying the Bowie boxed set, "Who Can I Be Now" just because I know it would be an exercise in misery.

You will succeed eventually. Keep trying.

Edit: one more tip, go into the menu of the downloader and reduce the number of songs downloaded at one time from three to one. It may help.

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Big speakers and little amps blew my mind!

 

RE: Help! All my music downloads fail., posted on June 22, 2017 at 07:57:02
AbeCollins
Audiophile

Posts: 46291
Location: USA
Joined: June 22, 2001
Contributor
  Since: February 2, 2002
I'm wondering if you've experienced similar problems with downloads from HDTracks or other download sites that use the downloader application? Or is the problem more of an issue with Super HiRez?

I ask because the downloader has been very reliable for me on HDTracks handling several simultaneous downloads.






 

RE: Help! All my music downloads fail., posted on June 22, 2017 at 15:46:05
barondla
Audiophile

Posts: 537
Location: midwest usa
Joined: May 26, 2007
 Haven't tried HDTracks yet. The Super HiRez was my first attempt to download after the Pono closure. Actually, I did download 2 Neil Young hi res albums from his Warner's site. Worked great. They were both big files.

I considered trying a different computer, but can't find a place to get the Super HiRez downloader again. It may only be downloadable with a first purchase on a particular computer.

May try HDTracks this weekend.
Thanks for the help.

 

RE: Help! All my music downloads fail., posted on June 23, 2017 at 12:38:58
Mr_Steady
Audiophile

Posts: 2042
Location: North Florida
Joined: August 19, 2014
 No I haven't tried HDtracks yet. I had very few problems with Pono, but very bad luck with Superhirez. I will have to give HDtracks a try. They are the same price as Superhirez, so what the hell.


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Big speakers and little amps blew my mind!

 

RE: Help! All my music downloads fail., posted on June 24, 2017 at 19:10:31
Mr_Steady
Audiophile

Posts: 2042
Location: North Florida
Joined: August 19, 2014
 Just finished downloading 30 hi res songs on HDtracks. Not one failure.


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Big speakers and little amps blew my mind!

 

RE: Help! All my music downloads fail., posted on June 24, 2017 at 19:13:55
barondla
Audiophile

Posts: 537
Location: midwest usa
Joined: May 26, 2007
 That is interesting and good to know.

So what is causing the failures with Super HiRez? Something in their equipment? Improper set up on their end?

I also only had a few songs cause a problem with Pono. I did have this same problem with Bandcamp. Figured they didn't have as good a downloader. Pono, HDTracks, and Super HiRez have very similar downloaders provided by JRMC.

 

RE: Help! All my music downloads fail., posted on June 26, 2017 at 05:11:17
Mr_Steady
Audiophile

Posts: 2042
Location: North Florida
Joined: August 19, 2014
 Yes you can tell SHR and HDT have the same JRMC downloader. Still the SHR one has issues. I'm sure it's on their end. I have always had problems downloading from SHR. I thought the issue was with my internet connection.


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Big speakers and little amps blew my mind!

 

RE: Help! All my music downloads fail., posted on June 26, 2017 at 12:38:36
barondla
Audiophile

Posts: 537
Location: midwest usa
Joined: May 26, 2007
 Was afraid it was something to do with my computer. Glad to know it isn't. Slowly working my way through the album that was purchased. It is taking forever. The downloader has to be baby sat and restarted when, it hangs up, every few minutes. If all downloads were this tough I would pass.

Thanks for the help Mr_Steady and everyone else.

 

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