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In Reply to: RE: By All Means Try and work it out Amicably posted by jaynemo on March 23, 2017 at 07:50:45
This wouldn't be the first snarky dealer anyone has ever encountered, but he owes you a response to your complaint and perhaps some $$$ consideration.
I would think the manufacturer has some concerns about this as well.
But, it's a two-way street, like most transactions.
Follow Ups:
I learned of the credit card "item not as described" from a local high end dealer, who was actually scammed with a internet sale of a high end CD player. The buyer maintained that the item was received in poor cosmetic condition, with functionality issues and NO apparent shipping damage based on the condition of the shipping box. The merchant knew quite well this was a false claim. However, his options were a complete refund, as the buyer demanded or challenge the claim. The credit card company stated it was in his own right to challenge the claim, however, if he lost, he would have to cover approximately $5,000 for the claim investigation. As the responsibility was on him to prove the buyer wrong, not vice versa. So either pay the refund, or pay the refund plus $5,000. So yes, its double edge sword!
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