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In Reply to: RE: Lost PayPal SNAD chargeback, buyer kept tube amp AND money, recourse? posted by Funky Bob on February 23, 2017 at 18:14:13
I found out the hard way that Ebay's policy is "the buyer is always right," even when the buyer is CLEARLY wrong. I sold a USED high end video card on FEE bay. The buyer claimed it was defective and sent me his nearly new (practically pristine) video card that had a defective fan. In the ensuing communication, I PROVED the buyer was lying and FEE bay still sided with him and FEE bay stated straight up that that is their POLICY. SO, KNOW this before you sell anything on FEE bay. They will ALWAYS side with the buyer. I used to sell blank tube amp chassis on FEE bay. I also sold other tube amp related parts. I stopped altogether. I listed on forums instead and offered discounts for those who would do business with me outside the FEE bay venue.
Follow Ups:
"I PROVED the buyer was lying and FEE bay still sided with him and FEE bay stated straight up that that is their POLICY."
I had the exact opposite experience with a defective item that I bought a few years ago. PayPal told me point blank that they represent the interests of the Seller. Anyway, as a seller, your protection lies in converting the funds to cash immediately. In other words, as soon as you receive payment for an expensive item, transfer the funds to your PayPal-linked bank account. Then transfer the funds from that account to a separate account that PayPal can't access. This forces PayPal/eBay to use logic and legality to resolve the issue, rather than using you as a scapegoat to minimize their transaction expenses.
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Buy Chinese. Bury freedom.
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