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Cox Cable recently changed our service to a much higher speed as part of a package deal. It may be only coincidental, but since then I've been experiencing Roon and TV dropouts and shut downs. It happens upstairs and downstairs, so I doubt it's equipment related. Upstairs, the Roon endpoint is an Ayre QX-5 Twenty; downstairs it's an Oppo 205, both via Ethernet. I wonder if resetting our cable speed to its previous rate might cure the problem. I never noticed any lag nor Roon or TV dropouts before the increase in cable speed.
Follow Ups:
I've had Cox here for ~20 years, and I've been generally satisfied with them.
However, when I've had repeated disconnect episodes, customer service will typically tell me that the issue is caused by my router or cabling and not their equipment. (I use their own Arris-branded modem.)
I finally purchased a $10 monitoring app -- "Net Time"-- which logs outages and their durations. Presented with this info, Cox finally rolled a truck out here. They diagnosed a coax problem across the street, and stretched a 300' underground length of new coax.
Problem solved.
I have Spectrum for my internet service. We were having dropout issues and they sent a service tech. I showed him where tree roots had lifted the cable out of the ground. He agreed that was a problem, ran a new cable above ground, and put in a request to have the new cable buried. Service issues resolved.
A different person came out and "buried" the cable about 1/4" and left a large loop of bright orange cable next to the garage. I patiently explained to Spectrum that this wasn't acceptable. The second cable layer agreed that it wasn't a quality job and did a good job of burying the cable and neatening the pass through the garage wall. I'm all set and pleased with the results.
While I was sitting outside one of my neighbors drove by and said his Verizon service was out. The Spectrum guy had cut his cable when he buried mine.
And... The Verizon guy cut another neighbor's Spectrum cable.
I believe they all worked for Howard, Fine, and Howard Cable Service..
Regards,
Steve
.
Cox reset the Panorama and reduced the internet speed, neither of which fixed the dropout problem. Rebooting the Mac Mini seems to have fixed the problem. I've played the Glenn Gould 1981 recording of the Goldberg Variations using the Oppo 205 without a dropout, and now I'm playing Sunday at the Village Vanguard using the Ayre QX-5 Twenty so far without a drop out. The reset and drop in internet speed may have been necessary but not sufficient until combined with a reboot. It's a confounded fix that may not completely satisfy my understanding of the problem, but I'm once again a happy camper. Now if I'd tried the reboot first . . .
Had you tried to reboot the mac before Cox did anything? If not, I'd just blame the mac. 90% of my trouble ends up being on the Mac.
When all else fails, reboot.
Except the Mac Mini had run Roon flawlessly for years before I increased internet speed.
"Except the Mac Mini had run Roon flawlessly for years before I increased internet speed."
It may have needed to be rebooted because your network had changed and it needed a fresh DHCP assigned IP address. That's why I suggested rebooting everything after your network was altered.
In the future I'll start with rebooting the Mac Mini. Abe's explantation makes sense to me.
I worked the help desk for a short time, and hated it. But 99% of the time it was the obvious thing and the user would swear up and down they already did that. But when I would show up and do it it always worked.
In later years when I was responsible for the entire system as Director, I would still visit the desks of the users on the floor, and it always just worked when I showed up.
When all else fails, reboot.
Had same problem and they changed my modem to one designed for the increased speed and problem went away.
The combined modem and router is a device called a Panorama supplied by Cox Cable. I have it connected a a series of Google WiFi pods that connect to the Ethernet inputs of components. I power cycled it to no avail, so my next step is to reduce to the totally adequate internet speed I previously had. Coincidence is the first place to start when seeking explanations.
It may be that your Cable Modem and/or Router need to be upgraded to support the faster speeds.
I've gone through multiple (free) internet speed increases with Comcast/Xfinity cable and never encountered a drop in performance, and even at our lower speeds years ago, Roon, Qobuz, and Tidal were not affected either way.
Check your Roon Core. What is it running on? Where on the network are your Roon Ready streamers / clients? Is your INTERNAL home network up to snuff?
Some ideas:
1) Fully reboot your Cable Modem / Router
2) Fully reboot (power cycle) any network switches, streamers, computers, etc.
3) Check your network.
4) Maybe visit http://speedtest.net and test your internet speed.
5) If the problem persists, contact Cox.
My Internet Speed Today:
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