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Warning about Doug Jesse of www.asi-tek.com
Dear Asylum members,
> I send you this mail because in november 2007 I paie - 2450 US Dollars to www.asi-tek.com Doug Jesse to make a upgrade on my sacd Consonance.( ultra clock + big kit )
> I send my sacd and after 6 months, after complaint to have it back, Doug Jesse send me back it but whitout any upgrade !!!
> I paie also 531.67 euros to have back my sacd.
> I try to make contact but Doug Jesse don't give me any answer.
Alain
Follow Ups:
Much Thanks! for posting this intel for the rest of us.
Doug Jesse was formerly employed by Kyle Takenaga, of Reference Audio Mods.
I purchased a used Sony ES 9100 CD/DVD player, that had been modded by
Doug Jesse. The unit did not sound good enough. Kyle, upon seeing the unit,
agreed, that the unit had not been modified correctly. Kyle repaired the
unit at his own expense. He will continue to repair, any unit, modified by
RAM, that is not working correctly.
Kyle is a stand up guy, who does what he says he will do.
I purchased his 5,995 heavily modded E-sound CD player. It is the best
player I have heard, at ANY price.
RAM is also, the exclusive distributor, of Audiocom International
components. Their Euro Caps bested my long time favorite V-caps. They were
almost as transparent, without the high-end fuzz. The mids were much
smoother, as well.
Please do not confuse the wonderful RAM mods, with an unknown company,
whose performance is completely unacceptable.
I have done a lot of business with Kyle and RAM. Their service is great,
and he carries only top of the line components!
I sent my Sony SCD-1 to Doug Jesse earlier this year thinking he was still an installation contractor for Reference Audio Mods West ( California ) he installed all of the parts I sent him except one, I sent him some expensive Audio Consulting silver wire and he did not use it and instead installed what appears to be wiring used for jewelry repair.
I had him replace my Audiocom Super Clock Three and matching power supply with the newer Ultra Clock and he ignored my request for my old parts back. He is very selective as to what e-mails he will answer and this should have raised some red flags at the beginning but I somewhat foolishly proceeded with the deal.
I would imagine that a lot of unsuspecting customers have got screwed by this guy and do not even realize it.
Kyle Takenaga of Reference Audio Mods has graciously agreed to attempt to make things right in light of Doug's criminal behavior.
Kyle seems to be an honest individual who has a lot of indepth knowledge of high end audio.
I also have had some work done in years past by Richard Kern and I feel that he too is an honest and knowledgeable mod tech and I would not hesitate to trust him, although there may be some bad apples out there, many mod specialists seem to be honest people.
He had had problems and finally decided to close the doors and take a 9 to 5...
Rick
This is a real shame, too; Richard Kern is a very good fellow, exceptionally meticulous in his workmanship, and honest to a fault.
I documented his mods to my SCD-1 in a series of photo essays and reviews in *Positive Feedback Online*, and came away truly impressed by his work.
In my experience, modders like Richard Kern, Allen Wright (and his trained American agents), Alex Peychev, Dan Wright, and Paul Weitzel are exceptional audio artisans, do work that transforms target platforms in various directions (all better, but all different), and can be trusted to carry out their work fairly and honestly.
It is too bad that unethical persons sully the reputation of such fine people and their companies, and bring some audiophiles to question the wisdom of modifying their SACD players. For what it's worth, I haven't heard a mod from any of the above folks that wasn't an obvious improvement over the standard model.
All the best,
david
Yes, it is a real shame.
Richard lives only about 2 hours from my home, he was on my list of great local modders (all live within 2 hours of my home)
Paul and Brian Weitzel (TRL)
Dan Wright (ModWright)
Jim Ellis (VSE agent, Sonic Perfectionists)
I'm hoping sometime in the near future Richard will be able to open shop again..
Rick
to help out Alain... Big Kudos to Kyle!
Rick
a lot of good has come out of this posting!
Thanks to all that have helped to clear up a bad situation.
bill
I hope you do more than just complain (preach to the quire). Send a complaint to the Federal Trade Commission (it takes minutes online). Also go to www.state.mi.us (I think the website says they are located there) and got to the Atty. Gen'ls site or whoever handles consumer affairs and file a complaint. Also go the Better Business Bureau. I got ripped off by a non-audio site - mine was only $81 but I figured for about 5 minutes per complaint I'd make sure the thief would have some time to take and think about whether they want to continue to get on the radar of people who can do something.
I checked, and neither the company nor the name is listed with the BBB...
Good points you make on the other areas to report to...
Rick
The unit pictured looks to have a number of modifications including a tube output stage, silver wire on the outputs, and audiophile rated coupling caps.
those are all standard on consonance equipment...auricaps, this player has a tube output...and the wire is housed in a white teflon tube.
nt
Wow, very sorry to hear this happening to you.
I had one phone conversation with this guy a while back re my scd-1 and red flags popped up all over the place by the time I was done with my phone query.
I hope you can find something good out of this tragedy to get some peace! E.G., like maybe one of the mod manufactures/installers can step up and make good on a bad situation?
And maybe someone from his side of the pond.. so he doens't get hammered for shipping like he did.. wow.. over $700 just in shipping, and then to find out... NO MODS!
Rick
and seeing this guy got nothing back for his troubles except having to beg to get his machine back; I would think this might result in a "black eye" for the mod industry unless end users can get some sense security that they will be protected(and have recourse thru the mod manufacturer, if an OEM was used) if such an unfortunate incident arises. Akin to the way audio manufacturers often step in when audio retailers go rogue!
I know, for myself, hearing this type of story has put a real bad taste in my mouth re the mod industry and I would not be surprised, based on what I've read below, others might come forward and tell their stories here on AA.
If this is the "dirty little secret" brewing below the surface in the mod's market and if I were a mod manufacture or installer, I'd much rather get in front of this(i.e., be proactive), than have to do damage control after the fact.
Just my 2 cents, coming from a guy that was on the fence for getting his SCD-1 modded. Frankly, pretty much over that....
a "black eye" for the mod industry.What the hell are you talking about.Knocking a industry because of 1 asshole.A know I guy who has a lemon BMW[Most BMW's have problems but his a lemon],That means a blackeye for all BMW's and their smug know it all owners that bought one...There are several great modders here on this forum and shouldn't be compared to 1 jerk.I would send my unit off to any of them.Sounds to me like you are trying to stir up a lot of crap or are a smug moron.99% of your comments are bullshit.JD
I believe if you read all the posts in this thread, you will figure out there is more than just "1 jerk" out there cheating folks out of their hard earned money based on private emails received by other members here on AA.
Also based on postings here on AA, there seems to have been a lot of good work done in the mod business. My concern is if these "jerks" as you call them are not weeded out and end users are not made to feel they have any recourse if things go bad, then both sides will lose in the end. Get it?On a Personal note; as to your unprovoked attack on me and seeming hatred towards BMW owners....go F yourself pal!!...Does this one qualify to your 1% list, JD?
Well, I think that RAM (Kyle) should try and make some good on this...
Doug Jesse was Kyle's business partner...
Kyle lurks here, and emails members who post, as potential clients...
Kyle, nor RAM ever made a public statement saying that Doug was no longer associated with him.... why not????
In other posts here, Kyle called Doug Jesse "RAMEast"... I think that Kyle has a responsibility to make that distinction when it occurs... instead of keeping quiet and "lurking"..
before this thread Kyle hasn't posted (at least not using "iza") for 2 years.
Rick
Dear Asylum Members,
RAM has always been committed to providing the best possible service within our human abilities. Alain has already contacted me, and I have already agreed to install the mod for him as he was promised. In fact, I have done this for several customers in which Doug Jesse has failed to do so. This has been an ongoing process since we essentially "fired" him as an independent contractor in Jan 2008. Another fact I want to make clear is the that Doug Jesse was NEVER a business partner of Reference Audio Mods...just and independent installer.
Due to his intentional fraud and deceit we had no choice in our decision to part ways.
RECAP:
1. RAM will make good on any audio modification which was sent to Doug Jesse when he was an installer for RAM. If one is not sure if the mod was complete we are more then happy to inspect the unit and verify per agreement. Any missing or incorrect parts will be installed FREE of charge
2.RAM cannot address any wrong doings of ASi Teknologies. This has to be addressed directly to Doug Jesse
3.We welcome any phone calls or e-mails in regards to this situation for further clarification
Reference Audio Mods:951-780-2869, referenceaudiomods@yahoo.com
Sincerely,
Kyle Takenaga
****RAM cannot address any wrong doings of ASi Teknologies. This has to be addressed directly to Doug Jesse****
Is it possible or likely that some customers may have done business with ASi Teknologies thinking that they were doing business with RAM?
I realize that I am asking this question is a vacuum so forgive me if it does not make sense.
Robert C. Lang
Dear Robert,
I believe this could be possible. I sure hope not. If this has been the case with any customer I am open to discussing their modification.
What was agreed upon, what was installed, etc...
Best regards,
Kyle Takenaga
I think it would be a good idea for all the modders who become aware of this situation to strongly encourage Doug Jesse to make good on any past misdealings and to be honest and ethical from now on . Truth is some people already harbor doubts and suspicions towards modders and a rallying together by the modders to actively encourage proper standards in the industry would speak volumes to audiophiles and begin to alleviate the doubts that exist towards them .
Hello,
Reference Audio Mods, Audio Consulting, and Audiocom-uk would like to make clear that we no longer have any affiliation whatsoever to Doug Jesse or Asi-tek. All problems associated with Asi-tek(Doug Jesse)should be addressed directly to him.
All 3 companies no longer do any business with him.
Sincerely,
Reference Audio Mods
Audio Consulting
Audiocom-UK
Rick
Dear Rick,
Jan 2008. Please call me if you need to. I really am quite a friendly and extremely honest guy according to customers opinions... Since you seem to be extremely unsatisfied with my service I will publically offer to fix your Sony unit FREE of Charge. What does it need? Spindle motor?
Sled motor?, Laser?, etc.. I do not have the gears though
Best Regards,
Kyle Takenaga
Kyle,
I appreciate the offer, but it needs to go back to Sony for recalibration...
If I where to use your services, I would expect to pay 100% for them, my comments where not to gain leverage or to gain free mods...
I am just upset about my experience with Techs/modders, and I responded also accordingly to a few other members.Thank you for bringing foreward the Doug info, and especially helping out the OP, that does show your excellent customer service... now hopefully he will be completely out of business, as it appears from your post it was far worse than thought..
Have a great day,
Rick
I know nothing about Doug Jesse, and while there have been many happy campers here there have been many unsavory stories about mod experiences that go unreported. I have received from Hi-Rez alone 5 or 6 horror stories *unsolicited* via private email. One time I unintentionally leaked a bad experience of customer in this forum. At the time I was naive about how small or tight knit the mod niche was and I guess it was easy to figure out who the modder was. The word quickly got back to the modder who skewered the customer whose gear was still being worked on. I had to plead with the moderator to remove the post even though by that time it had been responded to. I was relieved when the moderator made an exception to the rules and deleted the post. What a mess and an embarrassing gaffe on my part.
Just recently, when my EMM Labs transport was in for warranty repair someone suggested that I should get my SCD-1 modded. Through private email I received not one but *two* warnings from Hi-Rez inmates not to have mods done while recounting their personal horror stories.
You decided to come forward. I believe many just suffer not wanting to admit that they have been taken advantage of.
Robert C. Lang
For posting this. I was just about to start a new thread to see if anyone had Doug perform his output stage ("budget") mod for the Marantz SA-7S1 (see link below). Your post has put any thoughts about doing this on hold. If Doug would like to reply with an explanation we should at least read it.In case anyone is wondering, I don't feel that the SA-7S1 NEEDS a mod. However, Alex or Allen have stated that the HDAM-SA2 output modules are the weak link in the player. Assuming this is true and that they could be replaced with a nice transformer output stage, the result could be an even better player.
Gerry
Hi there, of course Alex and Allen are going to say that the HDAM are the weak points...THEY WANT YOU TO THINK THAT SO THEY CAN HAVE WORK!!!!
I've heard other modders say that there's way too many HDAM in the SA7 and other Marantz players.... Let me ask this, IF THERE's MORE THAN NECESSARY, WOULD YOU THINK MARANTZ WOULD HAVE LEFT THEM OUT???? THEY WOULD BE SAVING LOTS OF $$$ IF THEY THOUGHT 2 WOULD DO INSTEAD OF SAY, FOUR? OR SIX? ETC????
I think we audiophile have to remember that modders will always say something is "WEAK" in a stock player...if not, would there be work for them??? ALSO, have you seen the inside of some of these modded players??? What a mess!!!
My two cents.
Why go through all of that effort?
By Alex, could you mean APL?
1. APL ARE DESIGNERS. There're great reasons why they only keep the case and transport of some of the products that they create. They are also creating new products COMPLETELY from scratch, - including the case.
2. If the product only just utilizes the external case and the transport of another manufacturer, that constitutes far more than a modification. Do you understand what all is involved?
3. APL does not work on Marantz products. They also do not repair/modify Marantz or other designer's/brand products; so what motivation would they have to stretch the truth to get more business in regard to Marantz?
4. APL builds speakers and amplifiers and other components. They are very busy with their own products, I'd billing willing to place some pretty big bets that they don't have the time to play around fixing or changing components in other brands.
5. Have you ever seen the inside of an APL Player? The design is really neat and organized for all of the components that are installed: especially when you consider the room required for the tube.
6. Have you ever heard an APL player? Have you ever heard a Modwright player? Maybe next time, a little research and experience might benefit and strengthen your arguments. Or, you might just want to ask questions....
I am also willing to entertain the fact that Modwright, - if you were referring to them/him, - may just be in a similar situation to APL, but I don't want to speculate....
I know that you think that you know what I said, but do you realize that what I said was not what I meant?
Replies to Sordidman:Why go through all of that effort?
It was no effort at all!
By Alex, could you mean APL?
I was not referring to Alex at APL, but apparently you think that there's only one Alex out there that does mods.
1. APL ARE DESIGNERS. There're great reasons why they only keep the case and transport of some of the products that they create. They are also creating new products COMPLETELY from scratch, - including the case.
Yes, APL has a DAC, That's just a chip, right? In regards to case, if I had the desire, I too can get a case made for me...not a big deal!
2. If the product only just utilizes the external case and the transport of another manufacturer, that constitutes far more than a modification. Do you understand what all is involved?
I do...there's lots of work involved when you take one clock out and put in another, say superclock... I am not saying any modder does not know what he/she is doing, I just said that of course they are going to point out a weakness that they can explore for their benefit!
3. APL does not work on Marantz products. They also do not repair/modify Marantz or other designer's/brand products; so what motivation would they have to stretch the truth to get more business in regard to Marantz?
Well, let's see, they work on the Esoteric and Denon products, also Pioneer...
4. APL builds speakers and amplifiers and other components. They are very busy with their own products, I'd billing willing to place some pretty big bets that they don't have the time to play around fixing or changing components in other brands.
I didn't see this on their product list, perhaps you, as a dealer have more insights than I do...I too am busy with my tweaks of my components that I buy as well as my DIY speakers....This does not qualify me to be an expert in the field.
5. Have you ever seen the inside of an APL Player? The design is really neat and organized for all of the components that are installed: especially when you consider the room required for the tube.
No, I have not seen the inside of an APL modded player. I, however have see the work of other modder's and they look horrendeous. I will not name the names as some else will think I am insanely ranting about "nothing".
6. Have you ever heard an APL player? Have you ever heard a Modwright player? Maybe next time, a little research and experience might benefit and strengthen your arguments. Or, you might just want to ask questions....
Yes I have heard of an APL player...Actually against one of my own during a SF Bay Area meeting of shootout of sacd players... To be honest, even ALEX himself pick a player that was not modded and the cheapest of the bunch over his modded player.
I am also willing to entertain the fact that Modwright, - if you were referring to them/him, - may just be in a similar situation to APL, but I don't want to speculate....
I wouldn't speculate either, but since you SPECULATED that I was talking about ALEX of APL this whole time, then don't SPECULATE ANY MORE WILL YOU, because you were erroneous on your Original speculation.
""Yes, APL has a DAC, That's just a chip, right? In regards to case, if I had the desire, I too can get a case made for me...not a big deal!""
Definitely not, and if you believe that you've got some pretty huge issues. And, go for it, let's see what a big deal it is... again, - a little more research on your part, and you'd understand what acquiring a case that houses approved electrical components and power supplies entails.
""Yes I have heard of an APL player...Actually against one of my own during a SF Bay Area meeting of shootout of sacd players... To be honest, even ALEX himself pick a player that was not modded and the cheapest of the bunch over his modded player.""
I am fairly certain that that statement is patently untrue.
""No, I have not seen the inside of an APL modded player. I, however have see the work of other modder's and they look horrendeous. I will not name the names as some else will think I am insanely ranting about "nothing".""
That is as may be, and I did accuse of a "rant" but it was not about 1 particular point that you made, - but an amalgamation. I was only referring to APL, - which again, - is not a mod.
"Well, let's see, they work on the Esoteric and Denon products, also Pioneer... ""
No, they do not....
""I wouldn't speculate either, but since you SPECULATED that I was talking about ALEX of APL this whole time, then don't SPECULATE ANY MORE WILL YOU, because you were erroneous on your Original speculation.""
I asked you, and you said no. Fine. My arguments, as I mentioned, were that if you'd be referring to APL, - your arguments would be incorrect: and now that we all know that you are not, - It's fine.
I know that you think that you know what I said, but do you realize that what I said was not what I meant?
Sordidman,
Have you looked at the APL site lately???
if you click on the products link, all they show is the Esoteric and Denon, along with the DAC. Unless there's another site. Here's the site I am referring to. http://www.aplhifi.com/
If he works on other products, there's no mention of it that I can find on the site.
Also, how certain of you that my statement, as you say, 'I am fairly certain that that statement is patently untrue.' is untrue? Were you there? I don't think so, I would have recognized a dealer if you were... So, perhaps YOU need to do some research as well.
In regards to this whole thing, hopefully you don't think it's a personal thing against modders...
But since you weren't talking about APL, and APL isn't really a modder: then it's all good. I've only had experience with 2 brands of modified units, - 3 if you count Meitner, (in the past).
I've also had some experience with a few of Modwright's products and I wouldn't characterize either their sound or their craftmanship as being messy.
Are you talking about the Demo in Antioch?, - if so, - yes, - I was there. Alex arrived later, and didn't participate in the demo. As a matter of fact; I would estimate that Alex has never participated in a blind demo comparison with his player, - recusing himself as manufacturer. That doesn't mean that he hasn't showed up afterwards and commented, and answered questions...
And, finally, many organizations haven't as much time as they'd like to get their website updated at the rate that they'd like. As a matter of fact, I would characterize that as the norm in high end audio.
I know that you think that you know what I said, but do you realize that what I said was not what I meant?
"Hi there, of course Alex and Allen are going to say that the HDAM are the weak points...THEY WANT YOU TO THINK THAT SO THEY CAN HAVE WORK!!!!"
AFAIK, they don't have specific mods for the SA-7S1. However, they do offer players or mods to other brands that compete with the SA-7S1. Therefore, I agree with you, they are not exactly unbiased.
Gerry
On another note...if all these modders are so good at what they do...
Why don't they build a player/amp from scratch???
No how???
That's real easy to answer. It's called money.
The "Scarlet Book" license fee that SONY/Philips charge to market a SACD player is the first hurdle. Near to$30,000 when I last checked.
Then you have to buy decent transports, no cheap Philips junk unless you want serious recall problems, and you can't buy just a few a time. I talked with TEAC Esoteric a month ago and their lowest priced transport available now is $1500 each - with a minimum order of 100 pieces.
Now that is an outlay of $30,000 + $150,000 = $180,000 before you start selling anything, not counting all the other costs.
Maybe you have that banging around but I don't.
Even the best commercial products can be improved - there are many companies in Europe and the USA modifying Ferrari's, Porsche's and Benz's - and our succes to failure rate on the players we do work on is pretty good. Lots of great reports in this forum's archives, as well as those of our (respectable) competitors.
Regards, Allen
If you did a little more research, - you'd find that they do...
But, you probably wouldn't want to let the truth get in the way of your unsubstantiated rant...
I know that you think that you know what I said, but do you realize that what I said was not what I meant?
Sordidman,
I was not refering to Alex of APL, I was replying to the original post who had the names on there...
In regards to your comment of them building their own component, I think a single DAC hardly qualifies as a component, it's just a chip or two...
and APL has more products than an external DAC. If you believe that a DAC is a "chip or two;" you might want to investigate just about ANY external DAC built. Check out Meitner's DAC6, the lovely little Stello, the DAC/pre built by Manley Labs, the USB DAC built by Bel Canto. It takes little investigation to understand that it is far, far, more than just a "chip or two."
I know that you think that you know what I said, but do you realize that what I said was not what I meant?
Kyle Takenaga sent me a private email about a month or so ago, after I had posted about a problem with my SCD-1 player.. he offered his services, he answered one of my emails, but failed to answer 3 try's after that...
I would in no way do business with him, if he can't answer my emails BEFORE I send him my SCD-1, I can just imagine the service I would get once he already has my SCD-1 and $$$.
No way, there are too many other "reputable" modders around, and it appears that Doug Jesse has a previous history of this same problem from reading the archives here. Also, I just did a check with BBB and I dont see any listing under Douglas Jesse, or ASi Teknologies in Michigan... that also throw's up a red flag to me..
This should be a warning to others not to send their machines until you fully check out a business...Rick
I've bought from Kyle at RAM in CA for years & he is fine. Communications are best conducted by phone. This is particularly true when judging initially whether to do business & when establishing guidelines for a project. Most of these modders are one-man shops that sometimes get swamped. They should not be rushed & should be forgiven for missing the occasional dead-line. One thing I like is that in addition to doing mods, Kyle is the main North American distributor for several credible international product lines, including Audio Consulting & Audiocom. He has skin in the game. I don't know Doug Jesse, but from the above post it seems that Doug is no longer associated with RAM or with the UK and Swiss companies that distribute a lionshare of product through RAM.
"Communications are best conducted by phone. This is particularly true when judging initially whether to do business & when establishing guidelines for a project"
I strongly disagree with the above statement... yes, phone conversation should be part of the process, BUT email should also document the agreement, the guidelines, progress, problems etc. etc. etc. There needs to be physical documentation of the whole process, from start to finish.. if not, then it won't work, and not for me..
"should be forgiven for missing the occasional dead-line"
These people are businessmen, and should know when they will be done within a reasonable time, if not, then they should only take orders with people with the agreement, that there is NO time limit...if something is PROMISED to be done by a certain date, it damn well better be done by that date, within reason... and if not, then the customer should be given a large discount...Like I said in my other post, I just recieved a Nak Dragon that had been with a Tech for OVER a year.. damaged in shipping because he improperly packaged it, now, I have to have him do the repairs because he was the shipper, and that is who UPS paid.. viscious circle...
There are many modders out there that consistantly do the work correctly and on time.. there is no reason to not expect that..
Just my opinion... and how I expect work done on my gear..
Rick
IMO the fundamental attributes to seek from the one-man custom shop is honesty & the ability to do good work. The great tech may not be a perfect businessman. If you want all three qualities for your SCD-1 project, Allen Wright/VSE would be an excellent choice. He figured out how to productize & warranty a great drop-in mod upgrade that his agents can perform in a uniform manner on a worldwide basis. But based on your expressed criteria for doing business, I suggest that in general you steer clear of the mod community or else risk being disappointed more often than satisfied.
The Reps that do VSE work all have excellent history.. I have been in comunication for the past year or so with Jim @sonic perfectionist who is an agent of VSE.. it's just a matter of alotting the cash to do the $3K mods.
He answers my email everytime promptly and informatively.. I have many many many emails from Jim that prove his consistancy.. Jim will be the one to mod my SCD-1 when I can alot the cash.Also, Dan Wright of Modwright is in the same category as Jim.. I have over the years had lots of email exchanges and nothing but accolades to and about Dan's work and work ethic. If I thought Dan's mods would suit what I need, I would not hesitate to have him do the work
And, how could I forget Paul and Brian Weitzel at TRL (Tube Research Labs)...they already are going to do extensive mods on my tube pre-amp, and they do miracles with the digital realm too.. I'm sure my SCD-1 will make a stop there also... I exchange email with Paul sometimes daily... and wow.. his shop is only about an hours drive...
I am blessed to have 3 of the best modders so near to me..
1.5 hours drive to either Jim or Dan from where I live.. another and very important aspect.
All that I was curious about getting done now, was the sled motor problem fixed, if that is the problem..
Yes, there are one-man modders out there that run there business responsibly.. because your a one man business, you better have something special, or you may not be in business long.. they are here one day, and gone the next.. unless they are responsible..
Rick
Rick
Sorry about your misfortune...
Rick
Mail 1:
Reference Audio Mods
RE: Audio Asylum: Repairs
Tue Mar 25, 2008
Sent
... but it will play 1 or 2 seconds , then skip 3 or 4 seconds.. then play 1 or 2 seconds etc. etc. Have a great afternoon, Rick Date: Tue, 25 Mar 2008 15:28:37 -0700 To: rich_121@msn.com From: referenceaudiomods@yahoo.com Subject: Audio Asylum: Repairs ...
RICHARD FIne
RE: Audio Asylum: Repairs
Tue Mar 25, 2008
Inbox
... disc, but it will play 1 or 2 seconds , then skip 3 or 4 seconds.. then play 1 or 2 seconds etc. etc. Have a great
Mail 2:
Reference Audio Mods
RE: Audio Asylum: Repairs
Wed Apr 09, 2008
Sent
Dear Rick, I do have over 50 motors in stock. Best regards, Kyle Takenaga RICHARD ... assembly for my SCD-1? I'm assuming that is what is wrong with mine? Thanks, Rick Date: Tue, 25 Mar 2008 15:28:37 -0700 To: rich_121@msn.com From: referenceaudiomods ...
RICHARD FIne
RE: Audio Asylum: Repairs
Wed Apr 09, 2008
Inbox
... Kyle, I was curious if you had a Sled motor assembly for my SCD-1? I'm assuming that is what is wrong with mine? Thanks, Rick Date: Tue, 25 Mar 2008 15:28:37 -0700 To: rich_121@msn.com From: referenceaudiomods@yahoo.com Subject: Audio Asylum: Repairs Audio ...
Mail 3:
Reference Audio Mods
RE: Audio Asylum: Repairs
Fri Apr 11, 2008
Sent
Dear Rick, Sorry for missing your last mail. I only have the motors in stock and not ... m resending the message below in case you did not recieve it.. Thanks, Rick From: rich_121@msn.com To: referenceaudiomods@yahoo.com Subject: RE: Audio ...
RICHARD FIne
RE: Audio Asylum: Repairs
Fri Apr 11, 2008
Inbox
... the message below in case you did not recieve it.. Thanks, Rick From: rich_121@msn.com To: referenceaudiomods@yahoo.com Subject ... Subject: RE: Audio Asylum: Repairs To: rich_121@msn.com Dear Rick, I do
I do have to make a living at this thus I can only spend so much time on really of what I would consider a nice gesture. Geeeeeeezzzz.
Best regards,
Kyle Takenaga
Kyle,
You didn't list this last one which I sent 3 times, 2 of which I have record, and 1 may have been a dud...
It has been about 3 weeks since I origionally sent it, so I would say I was being very honest.And to add to my being "honest" I would like to say that you answered 2, instead of the 1 I origionally said in my 1st post and I did a BBB check earlier on Kyle, and he has an A rating, with 0 complaints..but, that does not mean I will not be as careful as possible...
When I am doing business, I would like a record of what is going on, if you will not correspond via email, so that it can be documented, then I will also go elsewhere...
phone conversations are great, but they lead to "he said, she said" scenario's when there is a problem.Kyle, I would have sent my player for you to fix, but I can't do it if you don't communicate... there are too many problem Techs out there...
I just got a Nakamichi Dragon (mint, only used maybe 100 hours) back from a Tech who had it OVER 1 year... and guess what? He packed it so poorly that the tape transport was destroyed in shipping, and now, the only way I can get it fixed (with UPS paying for it) is to ship it back to the same guy! He of course promises "to get on it ASAP"... right..
Rick
RE: Audio Asylum: Repairs
From: RICHARD FIne (rich_121@msn.com)
Sent: Tue 4/15/08 1:25 PM
To: referenceaudiomods@yahoo.comKyle,
Resending the message below, as you made not have recieved it...
Rick
--------------------------------------------------------------------------------
From: rich_121@msn.com
To: referenceaudiomods@yahoo.com
Subject: RE: Audio Asylum: Repairs
Date: Sat, 12 Apr 2008 00:00:14 -0700Kyle,
I already have a few of the motors, and a hi-rez member is hopefully getting some OEM nylon replacement gears made.
I am going to purchase a few of these also to go with the motors I have.
What would it cost for you to change out my sled motor if I supply the needed motor and gear?
Kyle, also you should check out that post (about the gears being made) as you may have some very much needed input... at first, he wanted to make stainless gears, I didn't want anything to do with that, only if nylon.
I look foreward to your next email,
Rick
Rick: I've been in your situation and had someone almost destroy a very fine Class Audio DR-6 Mk II of mine doing mods to it. Yes, you need to be cautious in entrusting your favorite audio gear to someone especially after you've been burned.
I've also dealt with reputable mod folks who are successful businessmen who've been mistreated by customers!!!!
I'm with Kyle on this one. Time is money. There's a fine line between "the customer's always right" and the customer's a PITA.
If communication is really important to you - pick up the phone. With e-mail, one question begets another. With modding; options abound. Besides, would you really do business with someone you've never talked to?
Why?
Good luck. You'll need it now.
Barry
I don't think you read my post very well... not only will I have phone contact, but of the 3 modders I mentioned, any one of them I would have live, one on one personal contact when I brought whatever gear to be modded...
From what I know of Kyle, he is a good person and treats his customers well....BUT.... Kyle was the one that send me the email ADVERTISING TO ME HIS services, then, after answering 2 of my emails, he stopped answering.. even though I re-sent the same email multiple times... and now, a month has passed since his last answer..THAT SPEAKS VOLUMES to me as a potential customer, and turns me away.... don't try to Sugar Coat it, he lost me as a customer from his lack of communication.. it is ridiculous to think anything more of it..
"I'm with Kyle on this one. Time is money. There's a fine line between "the customer's always right" and the customer's a PITA"
That statement is a bunch of crap, my last email asked what the cost was going to be, please tell me how You side with Kyle on that one???? You don't think it important to get that out of the way.. and documented, so that later there is no dissagreement??? Your answer to my post is nothing more than sideline cheerleading, as nothing you have stated makes common sense..
As I said, if someone doesn't have the time to email me.. then, he doesn't need my business..and email is much quicker than a telephone call... telephone calls end up straying, and important details are either not exchanged or forgotten... and email is perfect reference, all conversation is recorded...I believe Kyle is a stand up guy, but, I need someone who will communicate with me, my gear cost big $$ to me, and I can't replace it, the mods are also very expensive, so I expect 100% service, your a fool not too, or have much more $$ than I do.
I have never had anything but almost "instant" communication (some daily) with Jim, Paul and Dan...they all know how to run a business responsibly...
And, yes, the customer is ALWAYS right, unless he is wrong... but not before.. :^)
Rick
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