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I just posted this on the Digital Drive and thought I'd share here, as I want to relay an experience of excellent customer service that was above and beyond.
A couple of months ago I bought a used MHDT Atlantic DAC. The seller said that he used it in a computer based set up and that it sounded great. He sent it with extra tubes in the original packing, and it looked like new. I believe him when he said it worked fine.
Initially, the unit sounded great. After a few hours things went south. I got horrible hum and the DAC was unlistenable. I tried everything I could think of: changed tubes, interconnects, power cords etc...
I contacted MHDT and Jian had a new board sent to me from the factory at his expense. I'm not the original owner, so was not expecting such service. The new board didn't work and I came to learn that the factory sent me a reject by accident. When I informed Jian at MHDT, he immediately sent me one of his own boards-- no questions, and he wouldn't accept payment for shipping.
The new DAC is amazing and I'm thrilled. I will continue to support MHDT and wanted to relay this great experience. This is the kind of customer service that inspires both confidence and loyalty.
Harry Z
Follow Ups:
I have an MHDT Havana and have enjoyed it very much. No issues at all, but it's good to know the customer support is there if needed.
Oz
Don't worry about avoiding temptation. As you grow older, it will avoid you.
- Winston Churchill
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