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In Reply to: RE: The dealer percentage is 40% of the total cost posted by Ozzie on March 25, 2012 at 14:26:39
Ozzie, I agree ...everyone should seek the best deal..which ultimately it is on line. I think my point is when using a dealers services, provided how little business they are actually getting these days, their should not be an expectation of on line pricing. The one reason alone I shop on line is the free shipping offers, the price and "other reasons" like dealing with an asshole dealer..which is very common in the high end world.
If I am going to pay dealer / B&M pricing, I should be treated like gold. If the dealer can earn my expectations (above and way beyond what on-line purchasing can provide) by allowing in home demo, being there for service, (Usually a free loaner whilst the repair is under way) and being a decent sport for the profit I am "giving them" then it is a good deal to support the B&M's in those particular circumstances.
A certain expectation of added value must be earned by the dealer and performed.
Follow Ups:
In your original response to bouncy you stated this:
"What I don't understand is why you feel entitled to a discount in this case. The dealer is providing a service, picking up the phone, providing a purchase order, paying for the shipping and a possibility of being 'stuck' with the product."
The same service that you seem to require below. He absolutely understands that the dealer needs to pay rent, make a profit, consider their exposure of their risk / reward, but is not getting the service you now seem to rightly expect.
"If I am going to pay dealer / B&M pricing, I should be treated like gold. If the dealer can earn my expectations (above and way beyond what on-line purchasing can provide) by allowing in home demo, being there for service, (Usually a free loaner whilst the repair is under way) and being a decent sport for the profit I am "giving them" then it is a good deal to support the B&M's in those particular circumstances.
A certain expectation of added value must be earned by the dealer and performed."
I can't agree more. However bouncy's valid concern is that basically the dealer is having no more involvement in the transaction than that of a middle man that takes orders over the net, then turns around and orders from the manufacturer and makes a rather healthy profit. Nice work. I am not advocating him going out and listening to the speaker at any dealer, only to then turn around and buy off of the net. Not that he can in this case, which is the whole point of his post, right? Sane audio geeks can agree that that is uncool and of Best Buy audio class. I provided the numbers of the dealer take and the restock fee. To address bouncy's question, since they can't provide a product for him to hear up front, how much rationally should he expect off of the list price? After all, he will have skin in the game since if he does not like it, he has to pay the restock fee of well over 400 dollars. I'll go with 10%. If they say no, order them off of the net, rag writers and the cool guys over at Critics opinions be darned.
Ozzie,
You are exactly right. The dealer in this case is nothing more than a glorified box-mover. Iron Knee's posts are humorous and shows how some folks have lost touch with reality.
YES I AM A ORDER TAKER...LEGIT DRUGS..
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