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In Reply to: RE: When dealing with Verastarr,what is one to do??? posted by verastarr@gmail.com on July 20, 2020 at 13:27:33
I'm really surprised that any manufacturer would agree to take responsibility for someone else's goods on a loan basis. Why didn't the seller send a couple of the cables to the potential buyer? The seller could have charged the buyer's credit card before shipping the trial cables, and then the buyer could decide for themself whether to keep the cables or not. Many businesses have been working with this type of process for decades. How much does the buyer really learn about the cables when they are being tested with someone else's ears in someone else's system?
Edits: 07/21/20 07/21/20 07/21/20 07/21/20Follow Ups:
The reason why is because he wanted me to listen to the cables and give my opinion how they sounded. He did not send them for me to hold until they sold. This works well when its a very expensive cable, for instance one of my clients has a $12K Stage 3 Concepts Proteus PC. I always thought this cable would kill my designs, but not even close, so now I know that Stage 3 are dark sounding in my rig.. as well as a friends rig , and another clients rig.
In fact the test gave me a major confidence boost in how good my top level power cable really is. Its $4500 beating out $12K Cables. So this is a big reason we would take something in from a client.
If you continue to do this then you take the risk of what happened continuing to happen. Any time you take someone else's goods on loan you run the risk of this same thing happening.
Edits: 07/21/20 07/21/20
Forgive me,but I have received no notices of updates to the thread.
I had contacted Mike and was discussing audio products and different cables.
I had asked "if he could use AES-EBU cables.Yes.
I said that I would send out a stereo pair and the AES-EBU that I thought an excellent value.
It turned out that a piece of gear was on the fritz (not charging) and that had scrubbed the digital cable. Mike had said that he would try to get things up and running,but no cigar.
Since he could not listen to the digital,I mentioned that my friend wanted to take a listen.A little over a week later,I had not received any confirmation of the cables' return to me.
After two e-mails from my friend concerning the cable,I shot Mike an e-mail letting him know that someone was waiting for its' return.Mike sent an e-mail asking "what time frame"? BTW,this was Mikes' idea. I stated that after the wait,probably should not exceed 3 days.Mike waited thru the weekend and sent it "over-night". If there were no delays,priority should have been fine.
I asked Mike if he wanted to hold onto the silver stereo pair to listen to? Yes.
Yes,he did listen to my cable,but the comparison wasn't conveyed in much more than a sentence or two.I was looking for a "character" comparison.Slightly lean IMS.
I do not call up manufacturers to shoot the breeze.Mike did have time to discuss Monty Python,but maybe only to humor me.
I had been straight forward about my interest in the cables (Verastarr silver XLR).
As far as my requesting the cables be returned,I asked several times.In the end,I just left it for the "shipment",trying to simplify things.
When I received no invoices and called,I said "Hello Mike-it's me.When you hear this message,please grab my cables and put them in a mailing container and ship them.
If Mike would like to be paid for his "overnight-ing" and return of my cables,please send an invoice.
For the record:ELF custom Cables is still in business.I'm sure that Ernest/Wirewizard will be happy to hear.
Thank you Mike for leaving a long voice mail at my home.I have my cell phone with me most of the day and is the number I gave you for contact.Home number for shipping purposes.
As far as my perspective on this situation:
I would have been open to proceeding if the response had been "This was an over-sight on my part.My apologies and let's get this back on track.
But ,telling me you don't get enough sleep and you are trying to wear too many hats,doesn't fix the problem at hand.Nor will it favor future customers.
I believe companies should have a list of products and a price list.That way you know what you are paying for and what to expect.You needn't guess whether you got "Tribe" pricing,retail or...
I like Mike,he is a very personable gentleman,but I ran out of useable options.
I'm glad that this got his attention.Hopefully,everyone can move on after this is concluded.
Yes,there are two sides to every story. Maybe neither side is 100% in the clear.
Tom:cat
Since this is the Cable Asylum, the initial post should have been in another venue (General, Shady?).
As has been the case many times, after one side of an issue is presented, people react as if this was gospel. It rarely is.
Both versions differ materially in places. Hopefully this will end instead of going back and forth.
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