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In Reply to: RE: When dealing with Verastarr,what is one to do??? posted by Tidycat1 on July 18, 2020 at 11:02:01
What one is to do , is to give me a request to send your cables back or to place the order. That means send the paypal.I find it interesting that your story was so detailed yet, it did not include the detail that you mentioned to me you had a potential sale of one of the cables you sent and I asked if you would like me to ship to the guy in the interest of efficiency and I not only did that but I overnighted them and never asked you for payment. Isnt that correct ?
First off Duster is totally correct. Its imposing to ask me to critique someone elses cables. Especially an out of business cable company. Yes, I admit its very hard for me to say no to requests, inposing or not.
I accommodated your request to critique your cables but just take a second to put yourself in my shoes. Covid screwed my work force. I have 2 people every day, one is a trained cable maker, the other is an admin. So in the middle of this covid crap, Im now making all the cables which I do not do any more. Handling administrative duty, taking incoming sales calls, following up on others, answering emails, shipping and receiving and creating videos for my Youtube channel content. I wont comment that I also cook dinner and buy groceries, then theres the mail and paying bills, and oh yeah, my design and manufacturing projects that have deadlines. I barely sleep anymore. So I apologize but critiquing a dead companys cables for a guy who is not even a customer of mine yet is not high on my list of priorities.
Furthermore , Ive got to make you 2 pair of foil XLR cables that you carefully had me go over the return policy with, to insure it would cost you nothing should you not like them. So the least you could do is simply send the payment to my paypal. I dont lift a finger to make anything not paid. way too many other things going on. Now considering all Im going through , perhaps you can comment on the amount of time I gave you for our phone calls. I believe I stopped whatever I was doing each call and gave you up to 30 or 40 min if I recall correctly.To make matters even worse Ive got Mike K with a noose in hand ready to string my ass up far and wide. Mike is an example of a very big issue in our industry. Should Tom do as Mike Suggests and go far and wide he could cause irreparable damage to my business because people on forums are so impressionable. All of this because I have the intent to go out of my way to accommodate a special request from a newly met fellow, who is not yet a customer. At this rate the audiophiles will only be left with the big box corporate HiFi overpriced BS.. Audioquest in this example. No more handcrafted pieces made by artisans with the love of music as fuel. Because we get stoned by the mob before we are even heard.
So now youve got my side of the story, go ahead and pass judgement, Tom, I'll send your new cables and put your sent cables in the box as requested, whenever you paypal. Contact me so I make sure I have all the details right. and any of you guys can feel free to google my name and company and see if you find even one unhappy person out there that never got something back. I dont steal. Id love to stay and chat but Ive got work to do, my apologies.
Almost forgot, I did critique the other companies cables and give a comparison between theres and ours.
Edits: 07/20/20 07/20/20 07/20/20Follow Ups:
I'm really surprised that any manufacturer would agree to take responsibility for someone else's goods on a loan basis. Why didn't the seller send a couple of the cables to the potential buyer? The seller could have charged the buyer's credit card before shipping the trial cables, and then the buyer could decide for themself whether to keep the cables or not. Many businesses have been working with this type of process for decades. How much does the buyer really learn about the cables when they are being tested with someone else's ears in someone else's system?
Edits: 07/21/20 07/21/20 07/21/20 07/21/20
The reason why is because he wanted me to listen to the cables and give my opinion how they sounded. He did not send them for me to hold until they sold. This works well when its a very expensive cable, for instance one of my clients has a $12K Stage 3 Concepts Proteus PC. I always thought this cable would kill my designs, but not even close, so now I know that Stage 3 are dark sounding in my rig.. as well as a friends rig , and another clients rig.
In fact the test gave me a major confidence boost in how good my top level power cable really is. Its $4500 beating out $12K Cables. So this is a big reason we would take something in from a client.
If you continue to do this then you take the risk of what happened continuing to happen. Any time you take someone else's goods on loan you run the risk of this same thing happening.
Edits: 07/21/20 07/21/20
Forgive me,but I have received no notices of updates to the thread.
I had contacted Mike and was discussing audio products and different cables.
I had asked "if he could use AES-EBU cables.Yes.
I said that I would send out a stereo pair and the AES-EBU that I thought an excellent value.
It turned out that a piece of gear was on the fritz (not charging) and that had scrubbed the digital cable. Mike had said that he would try to get things up and running,but no cigar.
Since he could not listen to the digital,I mentioned that my friend wanted to take a listen.A little over a week later,I had not received any confirmation of the cables' return to me.
After two e-mails from my friend concerning the cable,I shot Mike an e-mail letting him know that someone was waiting for its' return.Mike sent an e-mail asking "what time frame"? BTW,this was Mikes' idea. I stated that after the wait,probably should not exceed 3 days.Mike waited thru the weekend and sent it "over-night". If there were no delays,priority should have been fine.
I asked Mike if he wanted to hold onto the silver stereo pair to listen to? Yes.
Yes,he did listen to my cable,but the comparison wasn't conveyed in much more than a sentence or two.I was looking for a "character" comparison.Slightly lean IMS.
I do not call up manufacturers to shoot the breeze.Mike did have time to discuss Monty Python,but maybe only to humor me.
I had been straight forward about my interest in the cables (Verastarr silver XLR).
As far as my requesting the cables be returned,I asked several times.In the end,I just left it for the "shipment",trying to simplify things.
When I received no invoices and called,I said "Hello Mike-it's me.When you hear this message,please grab my cables and put them in a mailing container and ship them.
If Mike would like to be paid for his "overnight-ing" and return of my cables,please send an invoice.
For the record:ELF custom Cables is still in business.I'm sure that Ernest/Wirewizard will be happy to hear.
Thank you Mike for leaving a long voice mail at my home.I have my cell phone with me most of the day and is the number I gave you for contact.Home number for shipping purposes.
As far as my perspective on this situation:
I would have been open to proceeding if the response had been "This was an over-sight on my part.My apologies and let's get this back on track.
But ,telling me you don't get enough sleep and you are trying to wear too many hats,doesn't fix the problem at hand.Nor will it favor future customers.
I believe companies should have a list of products and a price list.That way you know what you are paying for and what to expect.You needn't guess whether you got "Tribe" pricing,retail or...
I like Mike,he is a very personable gentleman,but I ran out of useable options.
I'm glad that this got his attention.Hopefully,everyone can move on after this is concluded.
Yes,there are two sides to every story. Maybe neither side is 100% in the clear.
Tom:cat
Since this is the Cable Asylum, the initial post should have been in another venue (General, Shady?).
As has been the case many times, after one side of an issue is presented, people react as if this was gospel. It rarely is.
Both versions differ materially in places. Hopefully this will end instead of going back and forth.
Nice to hear the other side of the story ...
Well-said response, Mike. Hope your support team is up and running again, soon.
Cheers, Duster
Thanks Duster, I appreciate it.
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