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In Reply to: RE: When dealing with Verastarr,what is one to do??? posted by rmilewsk on July 21, 2020 at 16:11:35:
Forgive me,but I have received no notices of updates to the thread.
I had contacted Mike and was discussing audio products and different cables.
I had asked "if he could use AES-EBU cables.Yes.
I said that I would send out a stereo pair and the AES-EBU that I thought an excellent value.
It turned out that a piece of gear was on the fritz (not charging) and that had scrubbed the digital cable. Mike had said that he would try to get things up and running,but no cigar.
Since he could not listen to the digital,I mentioned that my friend wanted to take a listen.A little over a week later,I had not received any confirmation of the cables' return to me.
After two e-mails from my friend concerning the cable,I shot Mike an e-mail letting him know that someone was waiting for its' return.Mike sent an e-mail asking "what time frame"? BTW,this was Mikes' idea. I stated that after the wait,probably should not exceed 3 days.Mike waited thru the weekend and sent it "over-night". If there were no delays,priority should have been fine.
I asked Mike if he wanted to hold onto the silver stereo pair to listen to? Yes.
Yes,he did listen to my cable,but the comparison wasn't conveyed in much more than a sentence or two.I was looking for a "character" comparison.Slightly lean IMS.
I do not call up manufacturers to shoot the breeze.Mike did have time to discuss Monty Python,but maybe only to humor me.
I had been straight forward about my interest in the cables (Verastarr silver XLR).
As far as my requesting the cables be returned,I asked several times.In the end,I just left it for the "shipment",trying to simplify things.
When I received no invoices and called,I said "Hello Mike-it's me.When you hear this message,please grab my cables and put them in a mailing container and ship them.
If Mike would like to be paid for his "overnight-ing" and return of my cables,please send an invoice.
For the record:ELF custom Cables is still in business.I'm sure that Ernest/Wirewizard will be happy to hear.
Thank you Mike for leaving a long voice mail at my home.I have my cell phone with me most of the day and is the number I gave you for contact.Home number for shipping purposes.
As far as my perspective on this situation:
I would have been open to proceeding if the response had been "This was an over-sight on my part.My apologies and let's get this back on track.
But ,telling me you don't get enough sleep and you are trying to wear too many hats,doesn't fix the problem at hand.Nor will it favor future customers.
I believe companies should have a list of products and a price list.That way you know what you are paying for and what to expect.You needn't guess whether you got "Tribe" pricing,retail or...
I like Mike,he is a very personable gentleman,but I ran out of useable options.
I'm glad that this got his attention.Hopefully,everyone can move on after this is concluded.
Yes,there are two sides to every story. Maybe neither side is 100% in the clear.
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Follow Ups
- RE: When dealing with Verastarr,what is one to do??? - Tidycat1 19:16:19 07/21/20 (1)
- RE: When dealing with Verastarr,what is one to do??? - davem1 08:28:04 07/22/20 (0)
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