 
|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
|
|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
217.66.32.2
HiI just got notice from Sony, Germany, that they do want 560 Euro (about $750) for repairing my 2 1/2 year old SCD 555 ES.
I sent it in for service, since it had severe problems reading some SACDs (could not find the SACD-layer at all, only the CD-Layer), and with some SACDs, it sometimes paused for a second, as if it had to catch up with the data.I specifically gave it to a service-center downtown and talked to the tech, but other than promised, they did not repair it there, but sent it off to some other, non-Sony repair center (some contracted company).
When I got the 560 Euro notice, I called Sony customer service in Germany and asked them, whether there was no chance of getting any sort of agreement done on this repair, but they said "the player is not with Sony anymore, so WE do not have any influence on that anymore".Calling the contracted repair center, they told me they would like to exchange the laser and the transport plus do some adjustments in order to solve the problems.
Any ideas, what I could do now?
Kind regards
Joerg
Follow Ups:
Hi all
this is amazing! Sony is taking over costs for material!!!!
I contacted Sony customer service again, faxed them the cost estimate for the repair, a copy from the original bill and a letter, asking them, whether we could "share costs" (in German called Materialkulanz, material obligingness). Only 8 hours later a friendly lady called me back and told me, that Sony Germany will take over the cost for the Laser and the transport (ie. all material needed for the repair). I only would have to pay for the work and the postage.
I just wanted to share that experience with you - I think it is worth mentioning Sony's reaction and will to get a good solution to the problem.
gives you the means to a successfull warranty claim.
Minimum warranty period is at least 2 year. At least, since equipment with a longer live span can give you an opportunity for a succesfull claim.The fact that Sony outsourced the repair is their responsibility and any outragious repair bill is entirely their business.
Frank
.
Hi
just got the official letter: if I want my 555 ES repaired, they will do the following:
" Correct errors in optical pickup, change LASER and HOLDER"
and ask Euro 373 ONLY for "material" - that is the Laser and the holder , I suppose.That is about 590 US$!!!!!!The total of the repair including work and postage is 525 Euro,
716 US$ !!!!!!
I am majorly upset, since I have been told here, that the unit they replace, only costs 85$ in the US
WHAT?????????
Could you please specify what you mean with that? Are you calculating the cost for the work, that they do, or do you mean the price of the transport unit if bought in the States? Or what do the $85 stand for?
Please, please, give me details...Joerg
Maybe this is more of my calling attention to myself. LOL!Sorry for your problems, I had them, and though I am not 100% sure your model 555ES is the same as mine, Sony trashed mine, saying it was irreparable. But then there I go, talking about me...
You added no information of use to the original poster. Then, you talk about YOU. Res ipso liquor-tur.Of course, this is the pot calling the kettle black. But let's not make this about the pot...
.
Regards,
Geoff
This post is made possible by the generous support of people like you and our sponsors:
Top of Page ]
[ Contact Us ]
[ Support/Wish List ]
[ Copyright © 2024, Audio Asylum, all rights reserved ]
