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RE: Partsconnexion.com is shipping counterfeit Oyaide Plugs!

Posted by Joseph Cohen on December 11, 2008 at 10:12:58:
pcX admits that they purchased "Oyaide" goods from a third party in Japan. This is clearly outside proper channels. Not only did pcX know that The Lotus Group is the authorized distributor for North America, but they had signed our e-commerce agreement, and have been telling us since 2006 that they were about to place their first order. We only saw the photos of counterfeit product on their website for the first time this week. When we had confirmation that they were shipping bogus product we had no recourse but to alert the public that they were being defrauded and endangered.

pcX's response to our post makes it sound as though they are the innocent victim. They have been dealing with us for over two years. They even responded to us this week over our complaint that their sale violated our e-commerce agreement as though they were being a good customer, but even their response did not rise to the level of our agreement. They did not warn us that they were purchasing elsewhere, nor did they bother to examine Oyaideâ€™s website, which has a counterfeit warning when you first enter their English site. This counterfeit issue has been widely known for at least a couple of years. pcX did not even do their due diligence with regard to acquiring product through illegitimate channels.

Joseph Cohen
The Lotus Group