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Original Message
RE: How do I troubleshoot skipping music?
Posted by JBen on December 29, 2016 at 15:57:46:
That's the basic rule with these things. Reboot, and "soft" reset (if allowed) when a reboot still falls short. Now, Mlsstl also adds a very good point.
Unlikely as it may be, malware may be involved. Therefore, I'd leave the rebooting of the PC for last. Then, if nothing has worked, before rebooting the PC, I'd try to remember where I hid the latest backup or recovery options. Some "silent" malware cannot finish installing until the PC is rebooted. If no backup is at hand for safety, I then go get an offline virus scanner program and ONLY reboot to it. Ask if details needed.
Of course, in the rare instances where I do have a very recent backup, I just reboot. Otherwise, when in doubt, I offline-scan before rebooting to the normal OS.