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In Reply to: RE: Assumptions are evil posted by Oddeophile on October 03, 2007 at 08:40:59
> Paul's company is based on the idea that owners are family.
Yeah, right. Funny, I didn't get any birthday presents from them this year. Not even a card. Is Paul planning to invite me over for Thanksgiving?
What you say sounds all warm and fuzzy, but it's nonsense. I'm a customer. I paid for a product, and I should be treated like a customer. I didn't buy a Quintet to expand my extended family. What you say wouldn't be so bad if they didn't compromise their professionalism because they think family members expect less of them. It still bothers me that they offer no written protection specifications for products like the Quintet. It's supposed to provide various forms of spike/surge/swell protection, but they don't offer a single technical specification. What's the clamping voltage for spikes? At what voltage does over voltage protection kick in? Apparently the people at PSA think that kind of information isn't necessary -- "just trust us 'cause we're good folks." I think that's a load of crap. You might be tempted to say I can ask here if I want that information, but that's more crap. a) I shouldn't have to ask here. b) Answers here aren't legally binding. c) I *did* ask here. I also talked to someone at PSA on the phone, and I got two different answers. Gee, don't you just love it when mom and dad tell you different stories?
The Quintet is a beautiful unit, but failing to provide specifications cannot be justified. It makes me wonder if they're trying to hide something, or if they're pulling that snooty "trust us, it's wonderful because we make it" thing.
The fact is that they offer virtually *no* specifications. If you visit their Quintet web page you'll see that it's just a bunch of marketing drivel with virtually no substantive information beyond the 1750-watt rating, the number of zones and the number of receptacles and other ports. There's lots of talk, but without specifications all the talk is meaningless. There *is* a Specifications section, and you know what it contains? Dimensions and weight. Do they really think the only things I want to know are how much it weighs and how big it is? Come on mom and dad, let's see some real specs.
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