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Atma-Sphere, astounding customer service!

Posted by bhoage (A) on August 8, 2013 at 09:23:49

About a year ago I had purchased a well used MLS-1 preamp and M-60's from an authorized dealer, (newer than the last of the "normal" MSL-1 run but still several years old). It had a lot of the lettering coming off the front and whatnot, but it sounded great.

Anyway, after some emails with Ralph, (ok, lots of email because I'm a PITA, and he was great in putting up with me), I decided to send it in and have the v-cap upgrade done along with a couple of single ended connectors added.

Anyway, at no additional cost, Ralph included some additional connections and upgrades to bring it up to a more recent spec, and as he said, improve the sound. I just received the preamp back yesterday, (haven't even had a chance to power it up yet), but he actually went and replaced the entire front panel on it!!!

I couldn't believe it. It looks like a brand new unit. I have no affiliation other than as a completely satisfied and astounded customer at the level of customer service that Ralph and Atma-Sphere have provided and felt I had to tell people.

Cheers

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