Kudos to Esoteric

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Kudos to Esoteric

Posted by jbcortes (A) on April 23, 2015 at 00:20:01

I was looking to buy a replacement remote for an older UX3SE and contacted Esoteric to know if it was still made. I got worried at first because I didn't get an answer despite several emails, but thanks to Esoteric US I was finally put in touch with Estoric Europe (where I reside). They finally tracked my emails back to two people unfortunately on leave and on holiday. Unbeknownst to anyone, they had by sheer coincidence ended up in a dead end.

Esoteric apologized profusely for the wait and the impression it might have created, sourced an original proprietary remote from Estoric Japan for me (we're talking 9 years after the player was made!) and got it sent express to me via UPS.

Kudos to a really great customer service, not only are their machine made like tanks but it's extremely reassuring to know that some parts are still available after all these years, and in any case that customer service is of such high-quality. I'd like the add that my unit had been bought second-hand, yet I was treated no differently from an original owner.

Special thanks to US and French distribs, and to Esoteric for making this happen.

All best
JB

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Topic - Kudos to Esoteric - jbcortes 00:20:01 04/23/15 (19)

RE: Kudos to Esoteric - c1ferrari 20:31:34 04/27/15 (2)

RE: Kudos to Esoteric - jbcortes 23:01:33 04/27/15 (1)

RE: Kudos to Esoteric - c1ferrari 17:53:35 04/28/15 (0)

RE: Kudos to Esoteric - stehno 18:35:10 04/27/15 (8)

RE: Kudos to Esoteric - jbcortes 22:59:49 04/27/15 (7)

RE: Kudos to Esoteric - stehno 02:14:02 05/10/15 (5)

RE: Kudos to Esoteric - fantja 18:39:46 06/08/15 (4)

RE: Kudos to Esoteric - stehno 19:44:16 06/08/15 (3)

RE: Kudos to Esoteric - fantja 18:45:46 06/09/15 (2)

RE: Kudos to Esoteric - stehno 19:56:17 06/09/15 (1)

RE: Kudos to Esoteric - fantja 04:31:16 06/10/15 (0)

RE: Kudos to Esoteric - fantja 04:22:07 04/28/15 (0)

RE: Kudos to Esoteric - stehno 19:12:34 04/26/15 (0)

Nice! - Prisoners 08:58:59 04/23/15 (0)

RE: Kudos to Esoteric - fantja 04:32:09 04/23/15 (4)

RE: Kudos to Esoteric - jbcortes 05:28:16 04/23/15 (3)

RE: Kudos to Esoteric - akltam 05:41:28 04/23/15 (2)

RE: Kudos to Esoteric - jbcortes 05:47:58 04/23/15 (1)

RE: Kudos to Esoteric - fantja 07:51:08 04/23/15 (0)

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