68.160.180.37
In Reply to: RE: Marantz never again. posted by stvnharr on November 06, 2009 at 18:46:35
In response:
“Oh what a drama king!”
I’m Italian and I haven’t got Jed Clampett's or Thurston Howell’s money to throw around. No apologies.
“The player has been out of production for nearly 5 years, so what warranty do you have?”
I bought it new in 2006 after the SA8001 came out. I sent it in this year under warranty. No apologies.
“Did you send in discs with the player that the player didn't read? That is a no brainer!”
Yes, I sent two CDs with a detailed procedure on how to reproduce the problem that worked for me most of the time. Apparently not such a no-brainer for D&M/Marantz. No apologies.
“The 8260 is famous for reading issues.”
Does that excuse D&M/Marantz from their responsibility to honor their warranty? I paid the asking price for the player, right? No apologies – not from me, certainly not from D&M/Marantz!
“There is a standard fix for the problem.”
If you will notice, I explained that I sent it in for the first time around March/April 2009 when they replaced some or all of the laser platform, and, yes, the RESISTOR. It came back to me as described, with the machine STILL intermittently hanging and an audible “tic” embedded into the music. Or, would I really have to just wait until it is out of warranty and then PAY to get it fixed right?
“Yes, it's frustrating to buy a lemon! However cars are more famous for this than sacd players, as most everyone has a car and few people have sacd players.”
What does that have to do with the price of tea in China? What the hell are you talking about?
“Take a deep breathe and buy an Oppo.”
Actually, I have read that the new Oppo blue ray machine also has a ticking sound when playing SACD, it refuses to play certain movies, and it truncates a bit of the music at the beginnings of songs. These problems are documented here in the Asylum and I wrote to Oppo about them who I admire for CONFIRMING THEIR REALITY. Marantz should learn something about honesty from Oppo.
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